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Salary Unstated 24d ago

Small Business Support Specialist I

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Lewis-Clark State College

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Part-time On-site

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Summary

Provide comprehensive administrative and customer service support for the Idaho Small Business Development Center staff and clients. Assist business consultants with client projects, maintain the client database, and manage daily office operations including mail and correspondence.

Job Description

Idaho Small Business Development Center is seeking a Small Business Support Specialist 1.

This is a part-time, no benefits position with an hourly rate of $18.00.

Degree Requirement: Bachelor's degree in Business (or closely related field) or be actively working toward completing a Business degree (or closely related field) from an accredited institution.

Required Qualifications:

  • Experience with Microsoft Office (Word, Excel, and PowerPoint)
  • Perform a variety of office support functions, including but not limited to communicating verbally and in writing, creating reports, and filling out forms.
  • Respond to inquiries and explain program services, policies, and procedures to current and potential clients.
  • Attention to detail.

Responsibilities:

  1. Provide administrative support for Idaho SBDC staff, including with department travel and department purchasing.
  2. Provide customer service to clients, the public, the Idaho SBDC, Lewis-Clark State College, and other organizations.
  3. File, scan, make copies, prepare and proof documents and correspondence, pick up and deliver mail to/from Lewis-Clark State College's mailroom.
  4. Answer the phone and respond to e-mails, provide information, forward e-mails and calls, send out surveys, leave messages, and assist walk-in clients as needed.
  5. When invited, assist Business Consultants with client projects concerning various business topics.
  6. Maintain Center IC client database. Input new clients, narratives, trainings, impacts, student projects, and create reports.
  7. Check calendars and confirm appointments and workshop attendance.
  8. Use Microsoft Office programs, including Outlook, Word, Excel, Publisher, and also Canvas to perform duties.
  9. Coordinate work with other staff, interns, and students.
  10. Attend and participate in meetings and trainings related to the position.
  11. Keep track of hours worked and input on state time card system.
  12. When invited, observe and participate with experienced Business Consultant(s) during appointments with selected clients.
  13. Analyze issues, identify opportunities, and help clients regarding business management, marketing, accounting, operations, planning, leadership, regulations, and other business operations.
  14. Conduct research and work on projects in order to assist clients, such as helping clients with business plans, marketing plans, cash flow projections, and other business projects.
  15. Help center meet Idaho SBDC annual goals including the following: Client Business Starts, Capital Raised, Jobs Created, and Sales Growth.
  16. Maintain strict confidentiality of all client information.

Application Procedure: Please upload the following documents

  • Cover Letter
  • Resume
  • Three Professional References

This position is open until filled. Posting will remain open until a suitable pool of candidates is identified.

This position is subject to the successful completion of a criminal background check and may also be subject to an education verification. LC State is an EEO/VETS employer.