Small Animal Customer Service Representative
Boost your chances before you apply.
Community Veterinary Partners
Quakertown, PA, US
Summary
The Customer Service Representative manages incoming calls, schedules appointments, and handles client check-in and check-out procedures. They also maintain accurate patient records and facilitate communication between clients and the veterinary staff.
Job Description
Customer Service Representative
Quakertown Veterinary Clinic | Quakertown, PA
Quakertown Veterinary Clinic is hiring Customer Service Representatives to support our veterinary hospital and call center. We are looking for dependable individuals who enjoy helping people, communicate professionally, and can stay organized in a busy healthcare environment.
As a Customer Service Representative, you'll be one of the first people our clients interact with, helping create a positive experience while supporting the veterinary team with daily administrative responsibilities.
Both full-time and part-time opportunities are available. Evening, weekend, and holiday availability is required as part of our rotating schedule.
Responsibilities
- Answer incoming calls and assist clients with questions
- Schedule appointments and update client and patient information
- Welcome clients and complete check-in and check-out procedures
- Process payments and maintain accurate records
- Coordinate communication between clients and veterinary staff
- Respond to email inquiries and perform general administrative duties
- Assist with retail purchases, prescription diets, and hospital products
- Help maintain a clean, organized reception area
- Provide courteous, compassionate service to clients during both routine and emergency visits
Qualifications
- Customer service or receptionist experience required
- Veterinary or healthcare experience is helpful but not required
- Comfortable using computers and learning practice management software
- Strong communication, organization, and multitasking skills
- Reliable, professional, and able to work well as part of a team
Benefits
Eligible employees may receive:
- Medical, dental, and vision insurance
- 401(k) with company matching
- Paid time off
- Holiday pay
- Life and disability insurance
- Employee discounts
- Paid training and professional development
- Additional pay for qualifying evening, weekend, and holiday shifts
At Community Veterinary Partners, we believe a kinder, more compassionate world begins with how we care—for animals, for people, and for each other.
We’re a growing community of over 140 locally led general practice, exotic, large animal, and ER/Specialty veterinary hospitals, across 18 states, united by a shared mission: to create more meaningful moments between pets and people.
Each hospital in our community has its own story, culture, and values—and we believe in honoring and celebrating that individuality. What brings us together is a commitment to care that’s not just clinically excellent, but deeply human in spirit.
Our work is guided by four core pillars:
• Elevate Care: through clinical autonomy, innovation, and shared expertise
• Champion People: with well-being support, mentorship, and career growth
• Enhance Experiences: for our teams, clients, and patients alike
• Expand Impact: in the communities we serve and the profession we love
Whether it’s mentoring the next generation of doctors, hosting clinical trials, fostering leadership, or helping a team open the doors to a new hospital, CVP is building something lasting: a trusted community where veterinary professionals feel seen, supported, and empowered to lead.
We’re not just in the business of veterinary medicine—we’re building a place where people grow, teams thrive, and every meaningful moment of care makes a difference.
Founded
2009
Company size
1,001-5,000 employees
Industry
Veterinary Services
Org type
Privately Held
Headquarters
Philadelphia, Pennsylvania
At Community Veterinary Partners, we believe a kinder, more compassionate world begins with how we care—for animals, for people, and for each other.
We’re a growing community of over 140 locally led general practice, exotic, large animal, and ER/Specialty veterinary hospitals, across 18 states, united by a shared mission: to create more meaningful moments between pets and people.
Each hospital in our community has its own story, culture, and values—and we believe in honoring and celebrating that individuality. What brings us together is a commitment to care that’s not just clinically excellent, but deeply human in spirit.
Our work is guided by four core pillars:
• Elevate Care: through clinical autonomy, innovation, and shared expertise
• Champion People: with well-being support, mentorship, and career growth
• Enhance Experiences: for our teams, clients, and patients alike
• Expand Impact: in the communities we serve and the profession we love
Whether it’s mentoring the next generation of doctors, hosting clinical trials, fostering leadership, or helping a team open the doors to a new hospital, CVP is building something lasting: a trusted community where veterinary professionals feel seen, supported, and empowered to lead.
We’re not just in the business of veterinary medicine—we’re building a place where people grow, teams thrive, and every meaningful moment of care makes a difference.
Founded
2009
Company size
1,001-5,000 employees
Industry
Veterinary Services
Org type
Privately Held
Headquarters
Philadelphia, Pennsylvania
