Slot Supervisor

POSITION SUMMARY
The Slot Supervisor is responsible for the supervision and coordination of activities for slot department workers to provide service to patrons. Handle and settle complaints of players. Verify and pay off jackpots. Reset slot machines after payoffs. Make repairs or adjustments to slot machines or recommend removal of slot machines for repair. Report hazards and enforce safety rules.

GENERAL ACCOUNTABILITIES
The following statements are intended as general illustrations of the work in this class and are not all- inclusive:

1.    Provide friendly, fast, and helpful customer service.
2.    Assist in the supervision of the overall slot operations.
3.    Encourage employee ideas and feedback.
4.    Counsel, guide and instruct assigned personnel in proper performance of duties.
5.    Recommend when training is needed.
6.    Prepare and present performance appraisals.
7.    Able to actively initiate proactive interactions with players to create and maintain customer relationships.
8.    Maintain highly trained and motivated team members; administer and adhere to all gaming rules and regulations; investigate variances, bill validator and ticket in/ticket out claims.
9.    Supervise all aspects of the slot floor; ensure company assets are protected at all times; perform multiple tasks; develop and maintain a rapport with slot players and handle customer concerns not resolved by subordinates. Approves jackpot payoffs as required.
10.    Assist in jackpots and fill requests
11.    Supervise and manage the work processes or procedures of team members
12.    Supervise and manage attendance and time records of team members.
13.    Effectively and efficiently manage labor costs and staffing objectives while achieving guest satisfaction.
14.    Protect and preserve assets of the company.
15.    Meet grooming and appearance requirements.
16.    Meet attendance guidelines.
17.    Must adhere to regulatory, department and company policies.
18.    Perform all job duties in a safe and responsible manner.
19.    Perform other job related and compatible duties as assigned.
20.    Leads by example.
21.    Performs other duties as required.

WORKING CONDITIONS
Must have ability to:
•    Be physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 75 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
•    Extended periods of standing and walking.

JOB QUALIFICATIONS
Must be a minimum of 21 years of age. Bachelor’s Degree in business, accounting, or approved related fields, and 3 to 5 years’ experience in the administration and operation of a casino slot department. Possess professionalism and ability to handle high levels of stress. Must be flexible with all different schedules. Days-off and shift may be subject to change during employment dependent on company need. Must be able to work overtime when needed. This position spends majority of the shift on the casino floor, and is subject to varying levels of crowds, noise levels, and smoke, the severity of which depends upon customer volume. Ability to read, analyze, interpret and comprehend technical procedures, government regulations, business periodicals, instructions, and correspondence/memos. Maintain confidential information.

COMPLIANCE RESPONSIBILITIES
In addition to the other duties described herein, each and every Team Member has the following responsibilities related to compliance with laws and regulations:

•    Attend required training sessions offered by the casino.
•    Obtain required license(s).
•    Perform the duties described in compliance with local laws and regulations.
•    Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
•    Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member’s department.
•    Have knowledge of the Property’s programs to address problem gambling.
•    Consult with the appropriate individuals and maintain an effective system of written policies, procedures, and internal controls to ensure compliance with the state regulations and Systems of Internal Controls.
•    Take the appropriate steps to investigate exceptions, fraud, and potential violations and report such instances to the appropriate levels of management.
•    Report any acts of wrongdoing on behalf of any Team Member that they have knowledge of.