Slot Service Specialist
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Boyd Gaming
Saint Charles, MO, US
Summary
Provide friendly and efficient service to casino guests while ensuring prompt responses to their needs. Manage cash handling duties and perform minor slot machine repairs as required.
Job Description
Company Description
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Job Description
To provide friendly, courteous, and efficient service to guests and, through teamwork with other team members, ensure prompt response to all guests needs.
Qualifications
- Always maintains a positive attitude while supporting the policies of Senior Management of the Casino as well as Senior Management of Ameristar Casino Resort Spa St. Charles.
- Adhere to established department and property policies and procedures regarding guest service standards; show commitment to Team objectives; be aware of Guest Satisfaction scores and work to achieve these goals as a Team. Show interest in staying well informed about the department and the property
- Through teamwork with the Slot Leadership Team, ensure exceptional guest service and prompt response to guests’ needs at all times.
- This is a uniformed position, which requires that Team Members are in compliance with uniformed appearance standards while on property.
- Must maintain the strictest confidence with any and all confidential information disclosed by an Ameristar entity.
- Provide cash handling service to casino patrons in your assigned areas of Casino Floor.
- Responsible for assigned casino funds and proper handling of funds exchanges.
- Respond to change lights on slot machines, service calls from Dispatch and help all customers needing change or other assistance.
- Notify the appropriate Ameristar staff members to render assistance outside the scope of your responsibilities.
- Ensure that the slot machines are operating properly, and all procedures are executed according to company policy.
- Perform minor slot machine repairs not requiring a Slot Technician.
- Assist casino patrons with general questions concerning the Casino.
- Comply with all Company and departmental policies, procedures, and internal controls.
- All other duties as assigned.
Additional Information
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Founded in 1975 in Las Vegas, Boyd Gaming Corporation (NYSE: BYD) is one of America’s largest and most respected casino entertainment companies. We operate 27 gaming entertainment properties in 11 states, manage a tribal casino in northern California, and own and operate Boyd Interactive, a B2B and B2C online casino gaming business. We have a long and established track record of creating substantial value for our shareholders through our diversified business portfolio, successful growth investments, and ongoing program to return capital to our shareholders.
Realizing the essential role our team members play in our success, Boyd is committed to being an employer of choice – creating a unique workplace culture where our 16,000 team members feel welcome, valued and respected. As a result, we have one of the longest-tenured workforces in our industry, with team members averaging nearly 8 years of service with Boyd on a Companywide basis.
We also recognize that our success is built upon thriving communities, and we are deeply committed to investing in the well-being of the communities we call home. Through a Companywide initiative called Caring the Boyd Way, Boyd strives to reduce our impact on the environment; enhance the lives of our team members and guests; provide financial support to non-profit organizations serving our communities; and uphold good corporate governance.
We are proud to have been recognized as an industry leader by numerous national publications, including Time magazine’s “America’s Best Companies” and Newsweek’s “America’s Most Responsible Companies,” “Most Trustworthy Companies in America” and “America’s Most Charitable Companies.” Building on our 51-year legacy, we look forward to further success and growth in the years ahead, as we continue to create shareholder value while positively impacting our stakeholders and the communities we call home.
Founded
1975
Company size
10,001+ employees
Industry
Hospitality and Tourism
Org type
Public Company
Headquarters
Las Vegas, Nevada
Founded in 1975 in Las Vegas, Boyd Gaming Corporation (NYSE: BYD) is one of America’s largest and most respected casino entertainment companies. We operate 27 gaming entertainment properties in 11 states, manage a tribal casino in northern California, and own and operate Boyd Interactive, a B2B and B2C online casino gaming business. We have a long and established track record of creating substantial value for our shareholders through our diversified business portfolio, successful growth investments, and ongoing program to return capital to our shareholders.
Realizing the essential role our team members play in our success, Boyd is committed to being an employer of choice – creating a unique workplace culture where our 16,000 team members feel welcome, valued and respected. As a result, we have one of the longest-tenured workforces in our industry, with team members averaging nearly 8 years of service with Boyd on a Companywide basis.
We also recognize that our success is built upon thriving communities, and we are deeply committed to investing in the well-being of the communities we call home. Through a Companywide initiative called Caring the Boyd Way, Boyd strives to reduce our impact on the environment; enhance the lives of our team members and guests; provide financial support to non-profit organizations serving our communities; and uphold good corporate governance.
We are proud to have been recognized as an industry leader by numerous national publications, including Time magazine’s “America’s Best Companies” and Newsweek’s “America’s Most Responsible Companies,” “Most Trustworthy Companies in America” and “America’s Most Charitable Companies.” Building on our 51-year legacy, we look forward to further success and growth in the years ahead, as we continue to create shareholder value while positively impacting our stakeholders and the communities we call home.
Founded
1975
Company size
10,001+ employees
Industry
Hospitality and Tourism
Org type
Public Company
Headquarters
Las Vegas, Nevada
