Slot Attendant

Slot Machine Attendant, Part-Time,  Day Shift, $7.50/hr +tips
(schedule subject to change)

POSITION SUMMARY

The employee in this position is responsible for providing superior service to both internal and external guests.  Employee must monitor performance of slot machines, player activity, and conditions of the casino slot areas ensuring that all slot machines are operable and identified for repair as necessary.

Responsibilities

JOB DUTIES AND RESPONSIBILITIES

The following statements are intended as general examples of the duties of this position and are not all-inclusive.  Other reasonable duties may be assigned.

• Provides exceptional guest service, positively affects interactions with guests and employees, and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow team members.

• Responsible for developing and maintaining positive guest relations.

• Responsible for verifying jackpots, paying jackpots, completing paper fills and accurately filling out all related paperwork associated with the daily job duties.

• Ensures the safety and security of all guests.

• Have complete knowledge of all casino events and promotional activities. 

• Assist in maintaining a spotless casino by disposing of any cups, glasses, bottles or other items left on the floor by guest.

• Must be able to work a flexible schedule as required by business operations, including late nights, weekends and holidays; shifts may change. 

• Performs minor repair to slot machines.

• Handles guest relations and minor guest disputes.

•  Clean-Keep all areas clean and pristine; Safe-Follow all safety policies and procedures; Friendly-Use customer courtesy skills to provide superior guest service; Fun-Be interactive with all internal and external guests while maintaining professional standards. 

• Other duties as assigned – up to, but not limited to:

• Knowledgeable of basic slot machine functions and the ability to do minor troubleshooting

• Ability to complete slot-related paperwork with minimal errors

• Knowledge of Gaming laws and regulations

• Good communication skills

• Ability to accurately perform assigned duties under time pressures and an interruptive environment

• Completing all company-required training within designated time frames.

WORKING CONDITIONS/ESSENTIAL FUNCTIONS

• Ability to use all equipment associated with the position, including, but not limited to, screwdriver and hand-held radios/headsets.

• Must possess the ability to move effectively and efficiently throughout the slot floor – walking 80%, standing 20% - lifting up to 20 lbs.

• Exposed to electricity and an environment of varying temperatures

• Ability to work in a brightly lit, smoked filled casino environment with noise levels.

• Ability to be at work on time as scheduled which may include nights, weekends, and holidays

• Be a customer experience owner, act in ways that will surprise and delight our guests. Leave guests with positive feelings about our property and establish/maintain relationships with them. Approach each situation with a “yes we can” attitude, every guest every time.

• Comply with our drug & alcohol free workplace. Subject to for cause and post-accident drug tests.

Qualifications

JOB QUALIFICATIONS

• High school diploma or GED equivalent preferred

• Must be able to maintain a pleasant, friendly and welcoming attitude at all times.

• Must be able to obtain and hold a valid Missouri Gaming license 

• Complete company-required training modules within 90 days