SkyOps Coordinator

Job Details: Job Location: SLC - Salt Lake City, UT, Salary Range: $55000.00 - $55000.00Salary/year, Job Category: Support,
The Mission for this Position: SkyShare is seeking a Flight Coordinator for our private aircraft and the clients who own/charter them. This position will provide immense job satisfaction for the unique individual who thrives on challenges and wants to be part of a rapidly growing team of experts committed to delivering outstanding service and maintaining the highest standards of safety for our customers.

About Us: SkyShare is one of the fastest-growing private aviation companies in the country. We have been named one of Utah’s 100 Fastest-Growing Companies and recognized on the Inc. 5000 list for five consecutive years.

With operational bases in Ogden and Salt Lake City, Utah, we offer the West’s premier fractional aircraft ownership program, private aircraft charter, and managed aircraft services. We also operate FBO and fuel services at South Valley Regional Airport in Salt Lake City, and Gnoss Field Airport in Novato, California.

Our premium fleet ranges from Pilatus PC-12 turboprops to long-range Gulfstream GV jets. Supported by 17 years of aviation expertise, we fly over 6,500 legs annually while maintaining our strong commitment to safety and five-star service.

Right Person, Right Seat: The ideal candidate demonstrates a genuine passion for aviation and possesses excellent communication skills. We’re looking for someone with a strong work ethic, sharp attention to detail, and a willingness to embrace and learn the many facets of the aviation industry. 

You must possess SkyShare's core values:

Fueled by Passion: Approaches work with energy, enthusiasm, and a commitment to excellence. Demonstrates a love for aviation and a drive to deliver exceptional results.
Team Alignment: Works collaboratively across departments, aligning goals and actions with the broader team to ensure seamless operations.
Deliver the Wow: Creates memorable and high-impact experiences for customers, colleagues, and partners by exceeding expectations.
Solutions Focused: Approaches challenges with a proactive, problem-solving mindset to ensure efficiency and effectiveness.

: Job Responsibilities:

Taking inbound flight requests from all clients via phone, email, or text. Ensures all booked flights are input into the scheduling system and sends itineraries for clients. Ensures focus and efficiency of scheduling.
Ensures that all information for each flight, including catering, car rental, routing, passengers, etc, has been accurately collected
As customers request changes or cancellations, ensure that all data is appropriately changed or canceled and communicated to the appropriate parties in a timely manner
Confirm ground transportation/Catering in positions prior to departure/arrival as needed
Monitors the status of all planned flights and flights in progress from the point of origin to the final destination (flight following)
Resolve service requests, questions, or complaints and escalate as needed. Following up with owners about service issues and escalating as necessary
Develop a good rapport with customers, owners, and their assistants to ensure that exceptional customer service is provided at all times
Identifies, anticipates, and takes corrective action to minimize actual/potential delays due to scheduling operations, crew legality, and maintenance issues. Advises appropriate personnel of potential/actual delays and conditions affecting the safety of flight.
FBO selection and database upkeep, coordinate catering requirements and other passenger requirements with the FBO
Facilitate open communication, team spirit, and team concepts with Company pilots, fellow coordinators, maintenance, and office personnel
Follow safe, efficient, and regulatory-compliant practices
Maintaining an upbeat and professional appearance and attitude

Qualifications:

High school diploma or equivalent
Minimum of 3 years of customer service or hospitality experience
Experience in customer-facing roles, such as:

Front-line retail
Call center
Customer service
Sales

Ability to work as part of a team and independently, in a high-stress and fast-paced environment, and perform multiple tasks while paying close attention to detail
Highly motivated and organized with excellent verbal and written communication skills
Proficient computer skills, including Google Suite and Microsoft Office
Must have an energetic, friendly & outgoing personality
Demonstrates excellent customer service skills with all customers, owners, co-workers, and management
Ability to maintain strict confidentiality in all cases involving clients, client aircraft operations, and when dealing with sensitive or security issues
Willing to work days, nights, weekends, and holidays with on-call shifts as well
At least 18 years old with a valid driver’s license
Familiar with Jet Insight or similar aviation scheduling software, and the Aviation Industry is a plus, but not required

Personal/Character Requirements:

Adaptability and Change Management: Exhibits a safety-first mindset and the ability to adapt quickly to changing environments and demands.
Effective Communication: Demonstrates exceptional oral, written, and interpersonal skills, ensuring professionalism and clarity in all interactions.
Responsiveness: Possesses excellent decision-making and problem-solving skills, consistently demonstrating high accountability in all actions.

Salary, Schedule, and Perks:

Salary: $55,000 annually
Schedule:

Day Rotation: 4 on, 4 off - 7pm - 5am
Night Rotation: 4 on, 4 off - 7am - 5pm

Health Benefits:

Medical insurance with partial company contribution
Optional dental and vision plans

Life Insurance: Employer-paid for your peace of mind
Retirement: 401(k) Plan with employer match options
Time Off: Generous paid vacation and sick leave policies
Travel Perks: Enjoy free flights on unoccupied trips

Location:

This position is based in our Salt Lake City, UT, office.

To learn more about SkyShare and explore our open positions, please visit our website at www.SkyShare.com.