SkillBridge - Field Service Representative

About the role

This SkillBridge internship offers hands-on experience as a Field Service Representative (FSR) at Forterra. FSRs provide direct technical support to Forterra's customers, monitoring equipment readiness, delivering diagnostics and repairs, and conducting product trainings that keep systems mission-ready in the field. Reporting to the Director of Customer Success, SkillBridge FSR interns will work alongside experienced Forterra field service personnel to build hands-on technical, communication, and customer-relationship skills that support a successful transition into a technical field role. 

What you'll do

Customer Product Support 

• Support monitoring of customer product readiness, helping identify and resolve issues customers cannot independently address. 

• Work alongside Forterra field service personnel to diagnose and repair equipment-related issues on-site, minimizing downtime and supporting optimal performance. 

• Serve as an additional point of contact to help customers keep systems operational. 

Technical Expertise and Troubleshooting 

• Assist customers with diagnostic and repair support via phone, email, or direct on-site interaction. 

• Apply systematic troubleshooting techniques to help diagnose and resolve technical issues. 

• Support installations, maintenance checks, proactive services, and repairs to keep equipment operating efficiently. 

Training 

• Help execute training plans that educate customers and internal Forterra personnel on the operation, maintenance, and troubleshooting of equipment. 

• Support the assessment and documentation of customer understanding and proficiency following training sessions. 

• Contribute to refining and enhancing training materials based on customer feedback and operational insights. 

Documentation and Communication 

• Maintain detailed records of service activities, including issue diagnostics, resolution processes, asset usage, and customer interactions. 

• Assist in generating Field Reports and Work Orders that provide actionable feedback to quality and engineering teams. 

• Help communicate service bulletins, informational notices, and product updates to internal and external stakeholders. 

Customer Relationship Management 

• Build professional relationships with customers through consistent, proactive communication. 

• Provide technical guidance that helps customers manage and maintain their equipment more effectively. 

• Contribute ideas and support for improving the overall customer experience. 

Travel and Field Operations 

• Travel to customer sites, domestically and internationally, to support on-site service delivery alongside Forterra field service personnel. 

• Maintain readiness and compliance with all safety standards during travel and field service activities. 

Qualifications

• Must be eligible for a SkillBridge program opportunity (skillbridge.osd.mil). 

• Hands-on experience diagnosing, maintaining, repairing, or troubleshooting mechanical and/or electronic equipment (e.g., through military technical, maintenance, or systems roles). 

• Ability to communicate technical information clearly to diverse audiences. 

• Strong documentation habits and attention to accuracy. 

• Ability to work independently in a fast-paced, customer-focused environment. 

• Strong interpersonal skills and commitment to building professional relationships with customers and teammates. 

• Ability to travel up to 75%, including internationally. 

Clearance Eligibility

This position may require eligibility to obtain and maintain a U.S. security clearance. For more information about U.S. security clearances, please speak with your recruiter. 

Forterra is an equal-opportunity employer, providing and promoting equal employment opportunity in accordance with local, state, and federal laws. Forterrans are unique, talented individuals who are united through a shared passion to deliver autonomous systems that enable national resilience and a robust supply chain. All qualified applications will receive equal consideration for employment.