Site Reliability Engineer

About IXOPAY

IXOPAY is the enterprise-grade global payment infrastructure platform built for the era of agentic commerce. We equip merchants and enterprises with AI-driven intelligence, payment orchestration, advanced tokenization, and the tools to optimize every stage of the payments journey.

From intelligent routing and compliance to customizable modules and enterprise-scale orchestration, IXOPAY helps businesses integrate faster, improve payment performance, and expand globally with confidence.

At IXOPAY, our people are our greatest strength. Our collaborative culture is built on shared values that guide how we work, innovate, and support our customers.

About the Role

We're looking for a Site Reliability Engineer to help build and operate the resilient, scalable infrastructure that powers IXOPAY's global payment platform.

In this hands-on engineering role, you'll combine software engineering and platform expertise to improve the reliability, performance, and scalability of our cloud-native systems. Working closely with Engineering, Security, Product, and Infrastructure teams, you'll automate operational processes, strengthen platform resilience, and ensure our services meet the high availability and performance expectations of enterprise customers.

This is an opportunity to help shape the reliability engineering practices that support one of the world's leading intelligent payments platforms.

What You'll Do

Build Reliable Platforms

• Design, build, and maintain software and automation that improves the reliability, scalability, and operational efficiency of IXOPAY's platform.

• Develop infrastructure and platform services using cloud-native technologies across Microsoft Azure and Amazon Web Services (AWS).

• Contribute to system architecture, platform management, capacity planning, testing, and release processes that enable secure, resilient growth.

• Balance delivery speed with reliability by supporting well-defined service level objectives (SLOs) and operational best practices.

Improve Operational Excellence

• Proactively monitor the health, availability, latency, performance, and capacity of customer-facing applications and infrastructure.

• Lead troubleshooting and recovery efforts for production incidents, driving resolution through structured problem solving and strong ownership.

• Conduct root cause analyses for critical incidents and implement long-term improvements that reduce operational risk.

• Create and maintain technical documentation, operational runbooks, and standardized procedures that improve team effectiveness.

Automate and Optimize

• Identify opportunities to automate routine operational tasks, infrastructure management, and incident response workflows.

• Build sustainable systems through infrastructure automation, configuration management, and continuous improvement initiatives.

• Gather and analyze platform and application metrics to improve performance, reliability, and fault detection.

• Support disaster recovery planning, resilience testing, and ongoing platform optimization.

Collaborate Across Teams

• Partner with Software Engineering teams throughout the development lifecycle to improve reliability, observability, and operational readiness.

• Participate in Agile planning and delivery, contributing to projects that enhance platform capabilities and operational excellence.

• Share technical knowledge, mentor teammates, and continuously expand your own expertise in cloud infrastructure and reliability engineering.

What You'll Bring

Required

• Experience in Site Reliability Engineering, Platform Engineering, DevOps, or a related infrastructure engineering role.

• Experience supporting cloud-native applications in Microsoft Azure, Amazon Web Services (AWS), or both.

• Strong understanding of Linux administration, system troubleshooting, and performance tuning.

• Experience with infrastructure as code and configuration management tools such as Terraform, AWS CloudFormation, Ansible, or Chef.

• Experience with containerized and serverless architectures.

• Understanding of observability practices, including monitoring, logging, tracing, alerting, and performance analysis.

• Experience with CI/CD pipelines and modern software delivery practices using tools such as GitLab, Azure DevOps, AWS CodeBuild, CodeDeploy, or CodePipeline.

• Strong troubleshooting skills across applications, infrastructure, networking, and distributed systems.

• Experience supporting highly available, scalable enterprise platforms.

Preferred

• Bachelor's degree in Computer Science or a related technical field, or equivalent practical experience.

• Microsoft Azure or AWS certifications.

• Experience designing and supporting large-scale distributed systems.

• Knowledge of networking concepts, including load balancers, firewalls, LAN/WAN infrastructure, and network security.

• Experience working within FinTech, payments, or other highly regulated, high-availability environments.

Why Join IXOPAY?

AI is central to our product strategy—not an experiment or side project.

As a Site Reliability Engineer, you'll have the opportunity to shape both our internal engineering practices and the AI-powered experiences we deliver to customers. You'll work on technically ambitious challenges at the intersection of AI, distributed systems, and enterprise payments while helping define the future direction of the company.

We offer:

• Competitive salary and benefits

• Professional growth and leadership opportunities

• A collaborative, international engineering culture

• The opportunity to build an AI function from the ground up

US Benefits Include

• Medical, Dental, and Vision Insurance

• Flexible Spending Account (FSA) and Health Savings Account (HSA)

• Employer-paid Life, AD&D, Short-Term Disability, and Long-Term Disability Insurance

• Unlimited Paid Time Off and Paid Holidays

• 401(k) Plan with Employer Match

Our Commitment to Inclusion

We know great candidates don't always meet every qualification. If you're excited about this opportunity, we encourage you to apply - we'd love to hear what you can bring to IXOPAY. What Makes an IXOPAYer? We are a global team bound by one standard, where every voice matters and initiative drives real change. We thrive on progress over perfection - choosing direction over motion, working smart with modern tech and AI, and constantly learning through continuous iteration. If you are tenaciously curious, empowered to take ownership, and passionate about delivering customer-first solutions in the fast-paced world of global payments, you’ll fit right in.

Equal Opportunity Employer

IXOPAY is proud to be an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, or gender expression), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law.

IXOPAY participates in E-Verify.