Simulation Operations Specialist (School of Medicine - Simulation Center)

The Johns Hopkins Medicine Simulation Center (JHMSC) is dedicated to supporting the growing use of simulation methodologies throughout medical education and professional practice. It provides consultative and supportive services for curriculum development, innovative instructional strategies, assessment methods, and faculty development in simulations for Johns Hopkins University School of Medicine (JHUSOM) and the Johns Hopkins Hospital (JHH) as well as other Johns Hopkins Health System (JHHS) and Johns Hopkins University entities (Bayview Medical Center, School of Nursing, etc.) and external clients. The JHMSC has a special interest in resuscitation, crisis resource management, and simulation-based research. In an effort to advance the science of medical education and patient safety, simulations are conducted within the JHMSC and in the clinical environment (“in situ”).

We are seeking a Simulation Operations Specialist who is part of the JHMSC team responsible for simulation equipment management and operations of daily simulation functions. The incumbent reports to the Operations Manager and works collaboratively with all members of the Operations team and the JHMSC staff.

This role engages with activities related to center management and operations and learning support. To be successful in this position the incumbent will heavily rely on ability to understand and manage technology, be a proactive problem-solver, be detailed oriented, be customer-centered, process and outcomes-oriented, and demonstrate ability to communicate effectively

and learn quickly. The incumbent will be joining a high functioning and collaborative team committed to delivering excellent service and is committed to continuous improvement. We have great benefits and professional development opportunities.

Specific Duties & Responsibilities

Activity Support

• Serves as the operator by running pre-developed scenarios with users.
• Creates moulage according to users’ specifications.
• Manages room set-up and clean-up for clinical simulations and debriefings; accountable for having the room props, equipment, and other resources prepared for the scheduled simulation activity.
• Works closely with staff and faculty to ensure the smooth operation of educational activities.
• Meets with potential users to identify resources, including but not limited to equipment, supplies, and space needed to accommodate requests.
• Coordinates equipment transport and support for in situ events as needed.
• Maintains a working knowledge of simulation theories and methodologies Equipment/Supplies.
• Conducts routine inventory updates; requests additional supplies or equipment.
• Understands the use and operation of different simulator technologies ranging from anatomic models and task trainers to screen-based simulation to full-body patient simulators and virtual reality surgical simulators.
• Maintains knowledge and basic troubleshooting for complex computer-based multimedia systems and their components Troubleshooting/Maintenance.
• Performs minor maintenance according to manufacturer’s training and guidelines.
• Participates in technical training as necessary; attend conferences to stay current with simulation technology.
• Interfaces with the equipment manufacturers regarding equipment troubleshooting and systems problems; maintains record of repairs.
• Provides high-level training to faculty and other users as needed.

Special Knowledge, Skills, and Abilities

• The ideal candidate will be able to work effectively independently and as a member of a team in a fast-paced environment. A combination of the following knowledge, skills, and abilities is required.
• Knowledge of health care-related clinical patient care.
• Knowledge of and experience in project management.
• Knowledge of and experience in workflow mapping and improvement.
• Strong interpersonal, leadership, and organizational skills.
• Customer service orientation and strong customer service skills.
• Strong technical and computer skills.
• Strong interpersonal skills.
• Highly organized and self-directed.
• Time management and documentation skills.
• Detail oriented.
• Strong organizational and management skills.
• Excellent verbal and written communication skills to be able to communicate clearly and professionally, compose reports, and deliver training.
• Demonstrated ability to work with diverse stakeholders to solve problems.
• Demonstrated ability to maintain confidentiality and display diplomacy.
• Able to work on multiple tasks and projects concurrently with frequent interruptions.
• Practice excellent work ethic, heightened sense of accountability and ownership.
• Strong problem-solving skills in working with various faculty members and students from different program levels.
• Able to maintain confidentiality, display diplomacy, be self-directed, and manage multiple tasks and projects concurrently with frequent interruptions.
• Strong technical and computer skills.
• Strong customer service skills are essential and must enjoy working with people.

Specific Physical Requirements

• Must be able to lift materials weighing up to 40 pounds to and from overhead locations.
• Must be able to push/pull equipment up to 100 lbs.
• Must be able to kneel/bend to retrieve and move materials.

Minimum Qualifications

• High School diploma or graduation equivalent.
• One year of basic allied health, simulation, or relevant experience.
• Additional education may substitute for required experience to the extent permitted by the JHU equivalency formula. 

Preferred Qualifications

• EMT, CNA, or other similar allied-health related certification.
• CPR certification

Classified Title: Simulation Operations Specialist 
Role/Level/Range: ACRO40/E/03/CE  
Starting Salary Range: $19.75 - $35.35 HRLY ($22.00/hour targeted; Commensurate w/exp.)
Employee group: Casual / On Call 
Schedule: Work hours Vary 
FLSA Status: Non-Exempt 
Location:  School of Medicine Campus 
Department name: School of Medicine - Simulation Center
Personnel area: School of Medicine