Silverado Host
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Silverado Franklin
Deadwood, SD, US
Summary
The host is responsible for greeting and seating guests, managing table availability, and assisting servers and bussers to ensure efficient service. Additionally, they handle food and beverage orders, process payments via POS, and maintain a clean and sanitary work environment.
Job Description
The Silverado Franklin Historic Hotel & Gaming Complex is seeking smiling faces to join our Silverado Franklin team. The Silverado Franklin Historic Hotel & Gaming Complex is comprised of our gaming floor, the Silverado Grand Buffet, Legends Steakhouse, and the Historic Franklin Hotel. The Franklin Hotel is a historic 68 room hotel at the top of Main Street in historic Deadwood, SD. Check out its history here: https://www.silveradofranklin.com/about/history.html
The Silverado-Franklin Historic Hotel & Gaming Complex offers competitive wages, excellent benefits, paid vacations, 401k, and opportunities for advancement.
Some duties include:
• Graciously greeting guests upon arrival
• Escorting guests to their table, providing menus to guests once seated, and informing the guest who will be serving them.
• Managing special seating requests of guests consistent with table availability.
• Relays messages to servers and bussers as appropriate and assists with the duties of servers and bus persons as needed to maintain service effectiveness and efficiency.
• Clean host area, serving areas, equipment, kitchen appliances, and work areas in order to ensure observance of safe, sanitary food-handling practices.
• Takes, rings in, and delivers all food and beverage orders from customers as required by Silverado-Franklin standards.
• Informs customers of daily specials, and new menu items. Makes suggestions and answers any questions regarding food, beverages, and service.
• Serves courses from kitchen promptly, garnishes items properly prior to service.
• Totals customer checks, accept payments for food and drinks served and makes correct change as necessary. Enters each order into the POS. Prepare checks that itemize and total meal costs, discounts, and sales tax.
• Balance cash and promotional receipts. Record transactions in Micros point of sale registers and maintain accuracy with ringing in coupons or other tracked transactions as instructed by supervisor or department head.
• Pre-bus and clean tables according to Silverado-Franklin guidelines in all areas in the restaurant.
• Responsible for work station side work as assigned by the restaurant supervisor on duty or as written on the posted side work schedule.
• Assists bus person or host in duties as assigned by the restaurant supervisor on duty.
• Check identification of customers to verify age requirements for purchase of alcohol.
• Attempt to limit problems and liability related to customers’ excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons. Follow TAM instruction – SIR, MAAM, and STOP.
