SIH-MEDICAL ASST
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Sparrow
Ionia, MI, US
Summary
The Medical Assistant manages patient scheduling, referral reviews, and communication between providers and therapists to ensure efficient clinic operations. They also handle patient payments, maintain medical records, and assist with clinic safety and equipment maintenance.
Job Description
Job Opportunity
Job ID: 55485
Positions Location: Ionia, MI Job Description General Purpose of Job: Provides
Description:
Positions Location: Ionia, MI
Job Description
General Purpose of Job:
Provides Clerical duties including scheduling, referral review, and communication between referring Provider and Therapists regarding establishment and continuation of patient care. Assists with scheduling duties as trained for any Providers utilizing same office space as Rehabilitation clinic
Essential Duties:
This job description is intended to cover the minimum essential duties assigned on a regular basis. Caregivers may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.
- Interviews patients to determine appropriate Therapist for scheduling.
- Reaches out to referring Providers to change/ adjust orders based on patient needs and specialized skills of Therapist.
- Communicates information verbally and then documents within EPIC in clear and concise manner to assist with ongoing communication between Caregivers in the clinic and outside the clinic
- Assists with managing Therapist schedules to meet needs within the clinic and at the hospital. Assists leadership with identifying concerns/ potential scheduling issues as they arise.
- Answers questions and directs patient to appropriate contacts within Sparrow for questions related to billing/copays
- Accepts patient payments and enters information correctly into system
- Handles confidential information and maintains HIPPA compliance.
- Performs all other secretarial duties as assigned
- Manages waitlist appropriately to decrease time lost to cancellations and increase efficiency of department
- Answer all incoming, outgoing, and inter-hospital phone calls using AIDET. Relays information to proper party, takes messages, contacts necessary person, and answers inquiries.
- Manages work queues for incoming orders and current patients identifying when patients need additional authorization
- Creates FOTO episodes (Outcomes Measurement) for the Therapists with appropriate designations.
- Once patient is discharged, closes out referral and FOTO to complete episode of care
- Communicates with Therapists regarding any questions they may have related to scheduling needs. Assists with identifying patients who need follow up by their Therapist.
- Assure that scheduled appointments match referral information within EPIC
- Monitor supplies and order as needed
- Organizing area and tidying clinic as needed
- Temperature checks/ safety checks of equipment/ cleaning equipment as assigned
- Assist during medical emergency situations to contact EMS and direct other patients in clinic as needed.
- Process patient orders via EPIC.
- Maintains patient medical records
- Performs other duties as assigned
Job Requirements
| General Requirements | • Current certification in basic life support/CPR. • Certified Medical Assistant preferred |
| Work Experience | • Previous experience in a physician health care office or similar setting. |
| Education | • High School Diploma or GED • Successful completion of a Medical Assistant program. |
| Specialized Knowledge and Skills | • Demonstrated knowledge of computers/ technology, multi-line phones, insurance, and medical terminology • Excellent verbal and communication skills. • Excellent verbal and written communication skills required evidenced by good use and understanding of the English language and the ability to receive and impart accurate information. • Human relation skills to use tact and diplomacy in contacts with employees and public. • Ability to operate standard office equipment including fax, copier, scanner, and computer in an efficient manner. • Experience with EPIC preferred |
UM Health - Sparrow is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
Job Family
Patient Services/Nursing Support
Requirements:
| Shift | Days |
| Degree Type / Education Level | High School / GED |
| Status | Per Diem |
| Facility | Sparrow Ionia Hospital |
| Experience Level | New Grad |
As Mid-Michigan’s premier healthcare organization and the region’s largest private employer, University of Michigan Health-Sparrow provides quality care to hundreds of thousands of people each year. With 526 providers at 115 sites of care across the region, Sparrow is your community health partner in Mid-Michigan, no matter what town or county you call home.
Our mission is to provide the best possible care to every patient, every time. What does that mean?
It means we bring critical care to rural communities. We keep your kids healthy at our primary care practices. We help you get active at our fitness and recreation centers in Lansing and Charlotte. We provide world-class care to patients fighting cancer at the flagship Herbert-Herman Cancer Center and deliver the most advanced treatment for a healthy heart at the Thoracic Cardiovascular Institute. We welcome your new little ones into the world at the Mother Baby Center, where we deliver 4,000 babies a year. And we provide the best emergency care in Mid-Michigan as the region’s only Level 1 Trauma Center.
We’re committed to providing the best care for patients like you — and your family and friends in Mid-Michigan — because supporting the health of our community is what matters to us most.
Founded
1896
Company size
5,001-10,000 employees
Industry
Hospitals and Health Care
Org type
Nonprofit
Headquarters
Lansing, Michigan
As Mid-Michigan’s premier healthcare organization and the region’s largest private employer, University of Michigan Health-Sparrow provides quality care to hundreds of thousands of people each year. With 526 providers at 115 sites of care across the region, Sparrow is your community health partner in Mid-Michigan, no matter what town or county you call home.
Our mission is to provide the best possible care to every patient, every time. What does that mean?
It means we bring critical care to rural communities. We keep your kids healthy at our primary care practices. We help you get active at our fitness and recreation centers in Lansing and Charlotte. We provide world-class care to patients fighting cancer at the flagship Herbert-Herman Cancer Center and deliver the most advanced treatment for a healthy heart at the Thoracic Cardiovascular Institute. We welcome your new little ones into the world at the Mother Baby Center, where we deliver 4,000 babies a year. And we provide the best emergency care in Mid-Michigan as the region’s only Level 1 Trauma Center.
We’re committed to providing the best care for patients like you — and your family and friends in Mid-Michigan — because supporting the health of our community is what matters to us most.
Founded
1896
Company size
5,001-10,000 employees
Industry
Hospitals and Health Care
Org type
Nonprofit
Headquarters
Lansing, Michigan
