Shuttle/Bell Services

Shuttle/Bell Services

Located in Lake Geneva, Wisconsin’s top resort town, Destination Geneva National is a popular spot for golfers, foodies, and vacationers alike. Based at our 146-room hotel, Lodge Geneva National, the Shuttle/Bell Services staff plays a vital role in creating a welcoming and seamless experience for Destination GN guests and members. This dual-role position combines traditional bellhop duties, such as assisting guests with luggage/golf bags and providing concierge services, with responsibilities for safely transporting guests to and from designated locations using the hotel’s shuttle service.

KEY RESPONSIBILITIES

Key responsibilities include, but are not limited to the following:

Shuttle Driver Duties

• Operate the hotel shuttle to transport guests safely and punctually to designated locations (e.g., GN golf courses, restaurants, nearby attractions, and less frequently, the MKE or ORD airports).
• Ensure the shuttle is always clean, well-maintained, and fueled.
• Follow all traffic laws and safety guidelines while driving.
• Assist passengers with boarding and disembarking the shuttle and loading/unloading luggage/golf bags.
• Maintain a positive and courteous demeanor while interacting with guests during shuttle rides.

Bellhop Duties

• Greet guests upon arrival and provide a warm, friendly welcome. (Hotel doors are automated.)
• Assist guests with loading, unloading, and transporting luggage/golf bags to/from guest rooms or vehicles.
• Deliver items to guest rooms, such as amenities, packages, or room service orders.
• Provide guests with information about resort facilities, amenities, and local attractions.
• Ensure the lobby, entrance, and bell station/podium are always clean, organized, and presentable at all times. This may include salting and shoveling the hotel entrance to ensure the safety of guests and staff.
• Address guest inquiries and provide assistance promptly and professionally.

REQUIREMENTS

Education & Experience

• High school diploma or equivalent preferred.
• Previous hospitality or customer service experience is an advantage.

Skills & Abilities

• Excellent interpersonal and communication skills.
• Strong organizational skills and attention to detail.
• Ability to lift and move luggage or other heavy items (up to 60 lbs.).
• Familiarity with the local area and attractions is a plus.
• Safety-first mindset.

Licenses

• Valid driver’s license with a clean driving record.
• Pre-approval from company insurance is required.

WORK ENVIRONMENT

• Work is performed both indoors (lobby, guest rooms) and outdoors (shuttle driving, assisting with luggage).
• Requires standing, walking, and driving for extended periods and may involve inclement weather (rain, snow) when working outdoors.
• May involve working evenings, weekends, and holidays.

BENEFITS

• Competitive salary and performance-based incentives.
• Comprehensive benefits package for full-time/year-round staff, including health, dental, vision, short-term disability, and life insurance; pet insurance; and a 401k retirement plan.
• Paid time-off for full- and part-time associates.
• Option for pay-as-you-earn with Dayforce Wallet.
• Opportunity to work in a stunning resort setting with access to recreational facilities.
• Encouraging and supportive work environment that values creativity and teamwork.
• Potential for professional growth within a dynamic hospitality organization.
• All seasonal and year-round staff receive benefits including complimentary golf, discounts at our dining facilities and Pro Shop, reduced greens fees for your foursome, special hotel rates for friends & family, monthly associate golf tournaments, fitness center discounts, and more.

ABOUT DESTINATION GENEVA NATIONAL
Based in Lake Geneva, Wisconsin’s premier resort town, Paloma Resorts’ Destination Geneva National has made legendary golf a tradition for more than 30 years in Southeast Wisconsin. Here Arnold Palmer, Gary Player, and Lee Trevino each carved out a signature course as timeless as the game itself. From 54 holes of the finest risk-reward golf, award-winning dining, and upscale on-course lodging and the 146-room Ridge Hotel, Destination GN continues to grow and evolve to meet the needs of today's golfer, traveler and foodie.  For more information, visit destinationgn.com.

NOTE: This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with this job.  While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, changes in workload, rush jobs or technology developments) dictate.
 
Paloma Resorts is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, or any other legally protected status.