Shuttle Driver

Job Details: Job Location: The Ranch at Laguna Beach - Laguna Beach, CA, Salary Range: $19.00 - $19.00Hourly, Job Category: Hospitality - Hotel, POSITION OVERVIEW 
Provide shuttle services for employees to and from parking areas. Manage parking area to ensure space is occupied efficiently and vehicles are parked in a safe and orderly manner. Assist in other resort areas as needed for proper traffic flow and parking instructions.

DUTIES AND RESPONSIBILITIES
****Must be available for a minimum of 5 shifts per week.****

•    Drive golf carts ranging from 2-15 passengers.
•    Safely and securely provide valet services for employees.
•    Shuttle employees from parking area to designated work area.
•    Maintain and update the employee parking hotline.
•    Ensure golf carts and parking areas are kept clean and free of debris and trash.
•    Provide employees and guests with daily parking updates.
•    Ensure golf carts are always properly charged and plugged in at the end of the shift for recharging.
•    Assist team members with parking cars and retrieving their car.
•    Manage parking areas to ensure all cars are parked safely and efficiently.
•    Assist Guest Services and Ranch team with duties as needed. 

NOTE: This description is not intended to be all-inclusive. Other related duties may be assigned as required in addition to the principle duties outlined above.

SUPPORTIVE FUNCTIONS

In addition, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of The Ranch:

•    Shuttle guests in golf carts around the resort and to and from the beach.
•    Deliver amenities and packages to guests.

PERKS AND DISCOUNTS

Discount packages include: Free golf (based on availability), discounted pet insurance, discounted tickets to Disneyland, Universal Studios, Knotts Berry Farm and more!
Qualifications: REQUIREMENTS FOR THE POSITION 
Education and Licensing: 
•    High school or equivalent education required. Valid state driver’s license required. Must have clean driving record and be at age of 21 or older.

Skills and Experience:
•    Customer experience required, preferably in a resort or hotel environment. Ability to operate all types of golf carts and passenger vehicles (manual and automatic) required. Previous experience as shuttle driver preferred. 

Grooming:
•    All team members must maintain a neat, clean and well-groomed appearance per The Ranch standards.

Competencies:
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that they can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

•    Must be able to speak, read, write and understand the primary language(s) used in the workplace.
•    Must be able to read and write to facilitate the communication process.   
•    Requires good communication skills, both verbal and written. 
•    Knowledge of the city, particularly tourist attractions.
•    Must have satisfactory driving record.
•    Knowledge of The Ranch operations, its services, and facilities.

PHYSICAL DEMANDS
•    Most work tasks are performed outdoors.  There is no effective protection from weather.
•    Must be able to work in extreme weather conditions including, heat, cold, rain, wind, etc. 
•    The position requires standing, driving and getting in and out of vehicles most of the day. 
•    Must be able to stand or drive and exert well-paced mobility for up to 8 hours in length.
•    Talking and hearing occur continuously in the process of communicating with supervisors and other team members.
•    Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception.
•    Requires manual dexterity to use and operate all necessary equipment.
Other:
Regular attendance is essential to the successful performance of this position.  Irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the fluctuation in business levels in the hospitality industry, team members may be required to work varying schedules to reflect the business needs of The Ranch.  In addition, attendance is required at all scheduled training sessions and meetings.

Upon employment, all team members are required to fully comply with company rules and regulations for the safe and effective operation of The Ranch’s facilities.  Team members who violate The Ranch rules and regulations will be subject to disciplinary action, up to and including termination of employment.

This description is intended to indicate the typical kinds of tasks and levels of difficulty that are required of positions given this title.  This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform from time to time.  It is not intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of team members under their supervision.

Equal Employment Opportunity Policy Statement
The Ranch at Laguna Beach provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Harassment includes, but is not limited to, offensive remarks, jokes, slurs, visual displays, physical conduct, or any other behavior that creates an intimidating, hostile, or offensive work environment. This policy applies to all employees and applicants, as well as contractors, interns, volunteers, and any others conducting business with or on behalf of The Ranch. It applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. This policy prohibits all forms of harassment and retaliation for reporting or participating in EEO-related investigations or complaints. Any employee who violates this policy may be subject to disciplinary action up to and including termination. The Ranch encourages employees to report all incidents of harassment to a member of management, HR department, and/or anonymous hotline or web portal. All reports are treated seriously, handled confidentially to the extent possible, and investigated promptly and fairly. When necessary, corrective action will be taken to stop the conduct and prevent its recurrence.
Managers and supervisors are expected to model inclusive behavior, promptly address inappropriate conduct, and report concerns to HR. They are instrumental to ensure that the work environment remains free of discrimination and harassment. All employees are expected to read, understand, and comply with this EEO Policy. Acknowledgment of this policy may be required during onboarding and periodically throughout employment.