SHS-GIFT SHOP SPECIALIST LANSING
Boost your chances before you apply.
Sparrow
Lansing, MI, US
Summary
The Gift Shop Specialist is responsible for greeting customers, processing sales transactions, and maintaining an organized and visually appealing store environment. They also collaborate with volunteers and staff to manage inventory and ensure excellent customer service.
Job Description
Job Opportunity
Job ID: 55843
Positions Location: Lansing, MI Job Description General Purpose of Job: Under
Description:
Positions Location: Lansing, MI
Job Description
General Purpose of Job:
Under the direction of the Gift Shop Supervisor, the Gift Shop Specialist greets and assists customers, maintain an organized and clean store, stock/restock inventory, process sales transactions, and provide exceptional customer service.
This is a great opportunity for someone who enjoys interacting with people, has a passion for sales and customer service, has a great eye for understanding retail best practices, has a knack for visually displaying merchandise to optimize sales, and is interested in joining a large healthcare system.
Essential Duties:
This job description is intended to cover the minimum essential duties assigned on a regular basis. Team members may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.
- Greet customers as they enter the shop, provide them with excellent customer service, and assist them with finding items and making purchase decisions.
- Arrange and display merchandise to optimize visual appeal and assist in creating attractive displays for seasonal and promotional events.
- Help maintain the shop’s environment through organization, cleaning, dusting, etc. as needed.
- Assist in receiving and unpacking merchandise shipments; restock merchandise as needed; monitor and report any issues with merchandise quality and/or stock shortages.
- Collaborate with team members and volunteers to achieve sales targets and promotional upselling.
- Process sales transactions accurately and efficiently using the point-of-sale system.
- Keep track of inventory levels and notify the Gift Shop Coordinator when supplies run low.
- Provide information to customers about the philanthropic purpose of the gift shop.
- Support the needs of and work collaboratively with gift shop volunteers.
- Handle customer complaints and inquiries professionally and courteously.
- Follow all hospital policies and procedures, including cash handling, security, and safety.
- Reinforce and model a supportive culture of positive customer service and excellence.
- Treat all people with respect and dignity
- Perform other duties as assigned.
Job Requirements
| General Requirements | • None |
| Work Experience | • Minimum one year of retail experience • Previous retail or customer service experience - preferred • Experience working with Volunteers - preferred • Experience within a healthcare system - preferred • Experience using a point-of-sale system - preferred |
| Education | • High school diploma or GED. • Associate’s Degree in Business, Finance, or Hospitality - preferred |
| Specialized Knowledge and Skills | • Excellent customer service, communication, and interpersonal skills. • Basic math skills for handling transactions and making change. • Strong organizational skills and attention to detail. • Ability to work evenings and weekends is required. • Positive attitude and a willingness to learn. • Ability to work in a fast-paced environment. • Ability to work independently and as part of a team. • Basic computer skills. • Develop and maintain positive relationships. • Strong organizational skills and ability to multi-task. • Ability to make decisions independently. • Schedule flexibility M-F with primary availability of evenings and at least one weekend day. • Ability to lift 25 pounds |
University of Michigan Health-Sparrow is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
#LI-MR1
Job Family
Administrative/Clerical
Requirements:
| Shift | Variable |
| Degree Type / Education Level | High School / GED |
| Status | Part-time Non-Benefit Eligible |
| Facility | Sparrow Hospital |
| Experience Level | New Grad |
As Mid-Michigan’s premier healthcare organization and the region’s largest private employer, University of Michigan Health-Sparrow provides quality care to hundreds of thousands of people each year. With 526 providers at 115 sites of care across the region, Sparrow is your community health partner in Mid-Michigan, no matter what town or county you call home.
Our mission is to provide the best possible care to every patient, every time. What does that mean?
It means we bring critical care to rural communities. We keep your kids healthy at our primary care practices. We help you get active at our fitness and recreation centers in Lansing and Charlotte. We provide world-class care to patients fighting cancer at the flagship Herbert-Herman Cancer Center and deliver the most advanced treatment for a healthy heart at the Thoracic Cardiovascular Institute. We welcome your new little ones into the world at the Mother Baby Center, where we deliver 4,000 babies a year. And we provide the best emergency care in Mid-Michigan as the region’s only Level 1 Trauma Center.
We’re committed to providing the best care for patients like you — and your family and friends in Mid-Michigan — because supporting the health of our community is what matters to us most.
Founded
1896
Company size
5,001-10,000 employees
Industry
Hospitals and Health Care
Org type
Nonprofit
Headquarters
Lansing, Michigan
As Mid-Michigan’s premier healthcare organization and the region’s largest private employer, University of Michigan Health-Sparrow provides quality care to hundreds of thousands of people each year. With 526 providers at 115 sites of care across the region, Sparrow is your community health partner in Mid-Michigan, no matter what town or county you call home.
Our mission is to provide the best possible care to every patient, every time. What does that mean?
It means we bring critical care to rural communities. We keep your kids healthy at our primary care practices. We help you get active at our fitness and recreation centers in Lansing and Charlotte. We provide world-class care to patients fighting cancer at the flagship Herbert-Herman Cancer Center and deliver the most advanced treatment for a healthy heart at the Thoracic Cardiovascular Institute. We welcome your new little ones into the world at the Mother Baby Center, where we deliver 4,000 babies a year. And we provide the best emergency care in Mid-Michigan as the region’s only Level 1 Trauma Center.
We’re committed to providing the best care for patients like you — and your family and friends in Mid-Michigan — because supporting the health of our community is what matters to us most.
Founded
1896
Company size
5,001-10,000 employees
Industry
Hospitals and Health Care
Org type
Nonprofit
Headquarters
Lansing, Michigan
