SHS-GIFT SHOP COORDINATOR COMMUNITY HOSP - EATON/IONIA
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Sparrow
Charlotte, MI, US
Summary
The Gift Shop Coordinator oversees daily retail operations, including inventory management, financial reporting, and register balancing. They are also responsible for coordinating volunteer schedules, providing training, and ensuring exceptional customer service.
Job Description
Job Opportunity
Job ID: 55499
Positions Location: Charlotte, MI Job Description General Purpose of Job: Under
Description:
Positions Location: Charlotte, MI
Job Description
General Purpose of Job:
Under the direction of the Gift Shop Supervisor, the Gift Shop Coordinator oversees the daily operations of the Gift Shop at the UM Health-Community Hospitals, ensuring exceptional customer service, efficient inventory management, and effective volunteer coordination.
Essential Duties:
This job description is intended to cover the minimum essential duties assigned. Associates may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.
Inventory Management:
- Manage inventory levels to ensure accurate financial reporting and minimize shrinkage.
- Receive, unpack, and process merchandise deliveries, accurately entering new inventory into the Counterpoint retail management system.
- Perform the data entry and receiving functions required to bring new inventory into Counterpoint, including creating and matching purchase orders, entering item and vendor details, verifying quantities and pricing against packing slips and invoices, and researching and resolving any receiving discrepancies.
- Ensure all merchandise is properly tagged, displayed, and secured.
- Maintain a clean and organized backstock area.
Volunteer Management:
- Develop and maintain the volunteer schedule, ensuring adequate floor coverage.
- Provide orientation, training, and ongoing coaching to gift shop volunteers.
- Communicate regularly with volunteers regarding sales, markdowns, policies, and procedures.
- Foster a positive and supportive volunteer environment.
Customer Service:
- Provide exceptional customer service, including greeting customers, offering product recommendations, and resolving inquiries and disputes.
- Process sales transactions, balance registers, and prepare deposits.
- Maintain a clean and organized store environment.
- Enforce the dress code to maintain a professional appearance that reflects the UM Health-Sparrow brand.
Administrative Duties:
- Ensure compliance with all hospital and gift shop policies and procedures.
- Create and display signage to promote sales and communicate important information, adhering to UM Health-Sparrow brand guidelines.
- Assist with daily register closeout and balancing.
- Provide backup coverage for the gift shop as needed.
Technical Skills:
- Serve as the primary point of contact for IT related to the Counterpoint POS system and other retail technology.
Job Requirements
| General Requirements | • None |
| Work Experience | • Minimum one year of retail experience. • Previous customer service experience - preferred. • Experience working with Volunteers - preferred. • Experience within a healthcare system - preferred. • Experience using a point-of-sale system - preferred. |
| Education | • High school diploma or GED. • Associate’s Degree in Business, Finance, or Hospitality - preferred. |
| Specialized Knowledge and Skills | • Excellent customer service, communication, and interpersonal skills. • Basic math skills for handling transactions and making change. • Strong organizational skills and attention to detail. • Flexibility to work a varied schedule, including weekends, if needed • Positive attitude and a willingness to learn. • Ability to work in a fast-paced environment. • Ability to work independently and as part of a team. • Basic computer skills. • Develop and maintain positive relationships. • Strong organizational skills and ability to multi-task. • Ability to make decisions independently. • Schedule flexibility M-F with availability of evenings and weekends when needed. • Ability to lift 25 pounds |
University of Michigan Health-Sparrow is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
#LI-MR1
Job Family
Administrative/Clerical
Requirements:
| Shift | Variable |
| Degree Type / Education Level | High School / GED |
| Status | Part-time Non-Benefit Eligible |
| Facility | Sparrow Hospital |
| Experience Level | Under 4 Years |
As Mid-Michigan’s premier healthcare organization and the region’s largest private employer, University of Michigan Health-Sparrow provides quality care to hundreds of thousands of people each year. With 526 providers at 115 sites of care across the region, Sparrow is your community health partner in Mid-Michigan, no matter what town or county you call home.
Our mission is to provide the best possible care to every patient, every time. What does that mean?
It means we bring critical care to rural communities. We keep your kids healthy at our primary care practices. We help you get active at our fitness and recreation centers in Lansing and Charlotte. We provide world-class care to patients fighting cancer at the flagship Herbert-Herman Cancer Center and deliver the most advanced treatment for a healthy heart at the Thoracic Cardiovascular Institute. We welcome your new little ones into the world at the Mother Baby Center, where we deliver 4,000 babies a year. And we provide the best emergency care in Mid-Michigan as the region’s only Level 1 Trauma Center.
We’re committed to providing the best care for patients like you — and your family and friends in Mid-Michigan — because supporting the health of our community is what matters to us most.
Founded
1896
Company size
5,001-10,000 employees
Industry
Hospitals and Health Care
Org type
Nonprofit
Headquarters
Lansing, Michigan
As Mid-Michigan’s premier healthcare organization and the region’s largest private employer, University of Michigan Health-Sparrow provides quality care to hundreds of thousands of people each year. With 526 providers at 115 sites of care across the region, Sparrow is your community health partner in Mid-Michigan, no matter what town or county you call home.
Our mission is to provide the best possible care to every patient, every time. What does that mean?
It means we bring critical care to rural communities. We keep your kids healthy at our primary care practices. We help you get active at our fitness and recreation centers in Lansing and Charlotte. We provide world-class care to patients fighting cancer at the flagship Herbert-Herman Cancer Center and deliver the most advanced treatment for a healthy heart at the Thoracic Cardiovascular Institute. We welcome your new little ones into the world at the Mother Baby Center, where we deliver 4,000 babies a year. And we provide the best emergency care in Mid-Michigan as the region’s only Level 1 Trauma Center.
We’re committed to providing the best care for patients like you — and your family and friends in Mid-Michigan — because supporting the health of our community is what matters to us most.
Founded
1896
Company size
5,001-10,000 employees
Industry
Hospitals and Health Care
Org type
Nonprofit
Headquarters
Lansing, Michigan
