SHIFT SUPERVISOR

Job Description – Shift Supervisor (Technical & Production Focus)

Exhibition Hub Holdings, LLC is a curator, producer, and distributor of large-scale exhibitions worldwide. We create immersive “edutainment” experiences, including touring exhibitions of animatronic dinosaurs, Titanic artifacts, and digital art installations featuring Vincent van Gogh, Claude Monet, Gustav Klimt, and Banksy, as well as multi-sensory environments like Bubble Planet. With over 70 exhibitions produced globally, we have welcomed more than 6 million visitors.

We are seeking a Shift Supervisor with strong technical and production experience to support the daily operations, maintenance, and execution of our immersive exhibitions.

Position Overview

The Shift Supervisor plays a critical role in both front-of-house operations and back-of-house technical execution. Reporting to the General Manager, this role is responsible for ensuring seamless guest experiences while overseeing technical systems, exhibit functionality, and production support.

This position is ideal for someone with experience in live events, exhibitions, AV systems, or production environments who thrives in a fast-paced, hands-on setting.

Key Responsibilities

Operations & Guest Experience

• Lead daily operations across key areas including box office, VR experiences, and retail
• Deliver and uphold a high standard of customer service
• Address visitor inquiries and resolve issues professionally
• Supervise and support staff to ensure smooth and safe operations
• Represent Exhibition Hub in a professional and engaging manner

Technical & Production Oversight

• Monitor and troubleshoot exhibit systems including AV equipment, projection systems, lighting, VR setups, and interactive installations
• Perform basic diagnostics and coordinate repairs or escalations as needed
• Support installation (load-in) and deinstallation (load-out) of exhibition components
• Ensure all technical elements are operating safely and efficiently throughout the shift
• Work closely with technical teams, vendors, and management to maintain exhibit quality

Administrative & Compliance

• Handle cash and POS systems accurately
• Maintain inventory and assist with audits
• Ensure compliance with safety standards and operational procedures
• Enforce cleanliness, safety, and operational protocols across the venue
• Hold staff accountable for performance and responsibilities

Qualifications

Required

• Must be at least 18 years of age
• Minimum 1+ year of supervisory or team lead experience
• Experience in technical operations, production, AV, events, or exhibitions
• Strong troubleshooting and problem-solving skills
• Ability to manage both people and systems in a live environment

Preferred

• Background in live events, theater, immersive experiences, museums, or installations
• Familiarity with AV systems, projection mapping, VR equipment, or lighting systems
• Experience with load-in/load-out or production setup
• Retail or venue operations experience

Skills & Abilities

• Strong communication and leadership skills
• Ability to troubleshoot technical issues under pressure
• Comfortable using Microsoft Office and basic technical systems
• Highly organized with attention to detail
• Flexible, proactive, and solution-oriented mindset
• Ability to work evenings, weekends, and holidays
• Safety-conscious with an understanding of compliance standards

Work Environment

This role requires:

• Standing and/or walking for extended periods
• Working in a dynamic, fast-paced, and evolving exhibition environment
• Adapting to changing technical and operational needs

Employment Type

Part-time, Temporary