Shift Manager
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Hansen's IGA Market
Bangor, WI, US
Summary
The Shift Manager is responsible for overseeing daily store operations and providing leadership in the absence of the Store Manager. Key duties include ensuring high-quality customer service, managing staff, and maintaining store sanitation and organization.
Job Description
Job DetailsJob Location: Bangor, WI 54614Position Type: Full-Time/Part-TimeJob Shift: SecondJob Description
The Shift Manager will be responsible for modeling and promoting Hansen’s IGA Market culture by consistently providing “best in class” service to our guests. The main responsibility of the Shift Manager is to provide general assistance to the store in absence of a Store Manager or Assistant Store Manager. As a part of the Hansen’s IGA Market leadership team, the Shift Manager must demonstrate accountability, strong team management skills and hands-on involvement, both on the floor and with the team.
Duties/Responsibilities:
Serve customers throughout the store while modeling Hansen’s IGA Market culture and providing “best in class” customer service, which includes, greeting, engaging, delighting and thanking every guest for their business
Provide consistent, timely and friendly customer service when answering questions, making suggestions and resolving complaints
Manage all areas of the store, consistently leading by example and applying effective management techniques
Maintain store conditions including, but not limited to, ensuring perishables are full and fresh, proper sanitation standards, and overall organization and appearance of the store
Responsible for the opening and closing duties of the store in absence of a Store Manager or Assistant Store Manager
Daily communication with departments to assess daily needs and production schedule
Assist within the departments that have the greatest need for that day and report any staffing concerns to Store Manager or Assistant Store Manager
Delegate tasks and assist with training and coaching as needed
Assist with receiving and stocking daily deliveries as needed
Create attractive department displays and end caps based on specific sales for the week
Assist with ordering and inventory per the direction of the Store Manager or Assistant Store Manager
Assist with store promotional sales events as needed
Assist with the training and mentoring of new associates throughout the store
Maintain a clean and safe work environment by adhering to safety/sanitation regulations and procedures
Assist with all other store duties as needed
QualificationsRequired Qualifications
Must be a minimum of 18 years of age due to required operation of store equipment
Prior experience with food handling and cooking, preferably in a grocery setting, as well as leadership experience is preferred
Eagerness to interact with customers
Strong sense of team – ability to anticipate the needs of the team
Strong knowledge of local and state health, sanitation and safety regulations
Ability to work at a fast paced and efficient manner
Ability to quickly adapt to changing conditions, priorities and circumstances
Ability to maintain composure, meet deadlines and work effectively under pressure
Ability to take initiative and make decisions independently regarding department needs and priorities, under general supervision
Excellent time management, prioritization and organization skills
Excellent problem-solving and conflict resolution skills
Strong computer skills, working knowledge in Microsoft Office product suite and
Ability to stand, walk, lift, bend, push/pull for extended periods of time
Ability to lift up to 50 pounds
In July of 1968, Leo Hansen completed his schooling in Madison. With his new bride, Rosemary, he sold their house and they moved back to his hometown of Bangor. With the $5,000 they made from selling their home plus a $5,000 loan from his brother, John, they bought two stores in Bangor. One of the stores was sold. The other store was a 1,500 square foot Smith’s Grocery Store that was developed into the first Hansen’s IGA. This began Hansen’s IGA’s history.
Today the company is managed by Leo and Rosemary’s sons Nick and Greg Hansen, and Greg’s wife Kari Hansen. Greg and Kari have been involved in various aspects of the business for over 25 years and Nick has been with the business for over 10 years.
Over the last 50 years, Hansen’s IGA has expanded to include 14 grocery stores located in friendly hometowns throughout Western Wisconsin, with the furthest outlying store located up north in Washburn. Our team members have grown to over 750 strong. We have seen success not only in this growth, but also in business operations and cultural development.
Hansen’s IGA is known for our excellent homemade brats from our smokehouse, double smoked hams for the holidays, and an excellent meat selection. Our smokehouse in Bangor has consistently won awards over the last 20 years. Hansen’s IGA was awarded the 2019 IGA Innovation Award for our smokehouse operation, which only 17 IGA retailers throughout the World have the honor of receiving. Our holiday double smoked hams are a signature item which brings in customers from all over the state during the holiday seasons. Our Meat Department has good old-fashioned Meat Cutters to ensure that our meat selection is of the highest quality for our customers.
Founded
1968
Company size
501-1,000 employees
Industry
Retail Groceries
Org type
Privately Held
Headquarters
Bangor, WI
In July of 1968, Leo Hansen completed his schooling in Madison. With his new bride, Rosemary, he sold their house and they moved back to his hometown of Bangor. With the $5,000 they made from selling their home plus a $5,000 loan from his brother, John, they bought two stores in Bangor. One of the stores was sold. The other store was a 1,500 square foot Smith’s Grocery Store that was developed into the first Hansen’s IGA. This began Hansen’s IGA’s history.
Today the company is managed by Leo and Rosemary’s sons Nick and Greg Hansen, and Greg’s wife Kari Hansen. Greg and Kari have been involved in various aspects of the business for over 25 years and Nick has been with the business for over 10 years.
Over the last 50 years, Hansen’s IGA has expanded to include 14 grocery stores located in friendly hometowns throughout Western Wisconsin, with the furthest outlying store located up north in Washburn. Our team members have grown to over 750 strong. We have seen success not only in this growth, but also in business operations and cultural development.
Hansen’s IGA is known for our excellent homemade brats from our smokehouse, double smoked hams for the holidays, and an excellent meat selection. Our smokehouse in Bangor has consistently won awards over the last 20 years. Hansen’s IGA was awarded the 2019 IGA Innovation Award for our smokehouse operation, which only 17 IGA retailers throughout the World have the honor of receiving. Our holiday double smoked hams are a signature item which brings in customers from all over the state during the holiday seasons. Our Meat Department has good old-fashioned Meat Cutters to ensure that our meat selection is of the highest quality for our customers.
Founded
1968
Company size
501-1,000 employees
Industry
Retail Groceries
Org type
Privately Held
Headquarters
Bangor, WI
