Shift Manager

Job DetailsJob Location: West Salem - West Salem, WI 54669Position Type: Part TimeJob Shift: SecondJob Description

The Shift Manager will be responsible for modeling and promoting Hansen’s IGA Market culture by consistently providing “best in class” service to our guests. The main responsibility of the Shift Manager is to provide general assistance to the store in absence of a Store Manager or Assistant Store Manager. As a part of the Hansen’s IGA Market leadership team, the Shift Manager must demonstrate accountability, strong team management skills and hands-on involvement, both on the floor and with the team.

Duties/Responsibilities:

Serve customers throughout the store while modeling Hansen’s IGA Market culture and providing “best in class” customer service, which includes, greeting, engaging, delighting and thanking every guest for their business
Provide consistent, timely and friendly customer service when answering questions, making suggestions and resolving complaints
Manage all areas of the store, consistently leading by example and applying effective management techniques
Maintain store conditions including, but not limited to, ensuring perishables are full and fresh, proper sanitation standards, and overall organization and appearance of the store
Responsible for the opening and closing duties of the store in absence of a Store Manager or Assistant Store Manager
Daily communication with departments to assess daily needs and production schedule
Assist within the departments that have the greatest need for that day and report any staffing concerns to Store Manager or Assistant Store Manager
Delegate tasks and assist with training and coaching as needed
Assist with receiving and stocking daily deliveries as needed
Create attractive department displays and end caps based on specific sales for the week
Assist with ordering and inventory per the direction of the Store Manager or Assistant Store Manager
Assist with store promotional sales events as needed
Assist with the training and mentoring of new associates throughout the store
Maintain a clean and safe work environment by adhering to safety/sanitation regulations and procedures
Assist with all other store duties as needed

QualificationsRequired Qualifications

Must be a minimum of 18 years of age due to required operation of store equipment
Prior experience with food handling and cooking, preferably in a grocery setting, as well as leadership experience is preferred
Eagerness to interact with customers
Strong sense of team – ability to anticipate the needs of the team
Strong knowledge of local and state health, sanitation and safety regulations
Ability to work at a fast paced and efficient manner
Ability to quickly adapt to changing conditions, priorities and circumstances
Ability to maintain composure, meet deadlines and work effectively under pressure
Ability to take initiative and make decisions independently regarding department needs and priorities, under general supervision
Excellent time management, prioritization and organization skills
Excellent problem-solving and conflict resolution skills
Strong computer skills, working knowledge in Microsoft Office product suite and
Ability to stand, walk, lift, bend, push/pull for extended periods of time
Ability to lift up to 50 pounds