Retail Shift Leader - The Ups Store
Boost your chances before you apply.
The UPS Store #7369
NY
Summary
The Shift Leader is responsible for managing daily store operations, including shipping, packing, and printing services. They also provide hands-on support to the team, ensure high customer service standards, and assist with opening and closing procedures.
Job Description
Shift Leader – The UPS Store (Multiple Long Island Locations)
Location: Greenpoint, NY
Job Type: Full-Time / Part-Time
Compensation: $18–$22/hour (based on experience) + performance incentives
About Us
We are a multi-location operator of The UPS Store with a strong focus on team development, customer experience, and operational excellence. Our stores provide shipping, packing, printing, and mailbox services, and we take pride in delivering a high-level experience to every customer.
We are looking for a Shift Leader who can take ownership of daily operations, support team members, and drive results on the floor.
Position Overview
The Shift Leader is responsible for running the shift, ensuring smooth store operations, and delivering an exceptional customer experience. This role is a key leadership position with growth potential into higher management.
Key Responsibilities
- Lead and manage daily store operations during assigned shifts
- Provide hands-on support at the counter (shipping, packing, printing, Amazon returns, etc.)
- Ensure all customers are greeted and serviced with urgency and professionalism
- Coach and support team members to improve performance and consistency
- Maintain store standards (cleanliness, organization, inventory levels)
- Ensure compliance with company procedures and operational policies
- Handle customer issues and resolve concerns effectively
- Support sales goals by promoting services (packing, printing, mailboxes, etc.)
- Assist with opening/closing procedures and cash handling
What We’re Looking For
- Previous retail, customer service, or leadership experience preferred
- Strong communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Leadership mindset – takes ownership and leads by example
- Reliable, punctual, and accountable
- Comfortable using computers and learning POS systems
- Willingness to work weekends as needed
Why Join Us
- Clear path for growth into Store Manager or Unit Manager roles
- Performance-based incentives and recognition programs
- Structured training and ongoing development
- Team-oriented, fast-paced work environment
- Opportunity to be part of a growing multi-location operation
Schedule
- Flexible scheduling available
- Weekend availability required
With more than 5,500 locally owned locations across North America, The UPS Store is the nation’s largest retail network of shipping, postal, printing and business service centers. The UPS Store, Inc., franchisor for The UPS Store locations in the U.S., is a wholly owned subsidiary of UPS.
The UPS Store franchise locations offer consumers and small businesses a wide range of products and services to meet all their needs in one convenient location, including printing, packaging, shipping, mailbox services, moving supplies and other in-center services.
The UPS Store has been recognized as the No. 1 Postal & Business Services franchise for 31 years straight by Entrepreneur Magazine “Franchise 500.” USA Today, G.I. Jobs recognized The UPS Store franchise as one of the 50 Top Franchises for Military Veterans. Additionally, The UPS Store franchise was named American Brand Excellence Award Winner in the Retail category by City Business Journals.
The UPS Store retail ownership opportunities are available to “qualifying entrepreneurs.” The UPS Store has opportunities throughout the U.S. and Canada. Through an association with Franchise America Finance and The Bancorp Bank, The UPS Store also offers the option of national funding for qualified franchisee candidates.
Be your own boss by opening a The UPS Store retail location. Learn more at https://www.theupsstorefranchise.com/
Founded
2003
Company size
1,001-5,000 employees
Industry
Retail
Org type
Public Company
Headquarters
San Diego, CA
With more than 5,500 locally owned locations across North America, The UPS Store is the nation’s largest retail network of shipping, postal, printing and business service centers. The UPS Store, Inc., franchisor for The UPS Store locations in the U.S., is a wholly owned subsidiary of UPS.
The UPS Store franchise locations offer consumers and small businesses a wide range of products and services to meet all their needs in one convenient location, including printing, packaging, shipping, mailbox services, moving supplies and other in-center services.
The UPS Store has been recognized as the No. 1 Postal & Business Services franchise for 31 years straight by Entrepreneur Magazine “Franchise 500.” USA Today, G.I. Jobs recognized The UPS Store franchise as one of the 50 Top Franchises for Military Veterans. Additionally, The UPS Store franchise was named American Brand Excellence Award Winner in the Retail category by City Business Journals.
The UPS Store retail ownership opportunities are available to “qualifying entrepreneurs.” The UPS Store has opportunities throughout the U.S. and Canada. Through an association with Franchise America Finance and The Bancorp Bank, The UPS Store also offers the option of national funding for qualified franchisee candidates.
Be your own boss by opening a The UPS Store retail location. Learn more at https://www.theupsstorefranchise.com/
Founded
2003
Company size
1,001-5,000 employees
Industry
Retail
Org type
Public Company
Headquarters
San Diego, CA
