Shift Leader Post Falls Popeyes

Job DetailsJob Location: P14656 - Post Falls, ID 83854Position Type: Full-Time/Part-TimeEducation Level: NoneSalary Range: $17.75 - $18.75 HourlyTravel Percentage: NoneJob Shift: AnyJob Category: Entry LevelShift Leader

Position Overview

The Shift Leader role at Ambrosia QSR is a variable-hour position responsible for overseeing designated shifts to support daily restaurant operations. After certification, Shift Leaders manage assigned time periods, ensuring guest satisfaction, team coordination, and the successful execution of restaurant initiatives. During peak hours, they work at the front of the restaurant, leading the team to provide a high-quality guest experience. Proficient in all team member roles and responsibilities, shift leaders effectively manage operations in the absence of a general manager and responsibilities will vary based on the needs of the specific restaurant.

Job Responsibilities

Team

Train and develop staff by implementing established training plans and systems to achieve targeted goals
Ensure that employees take the required breaks and comply with minor work limitations as directed
Prevent team members from performing work duties if they exhibit signs of illness or are unfit for duty
Promptly report employee concerns or complaints to the General Manager and Human Resources

Guests

Ensure every guest has an outstanding dining experience by providing exceptional service and resolving any concern with professionalism and sound judgment
Conduct routine walkthroughs of the restaurant, including the parking lot, restrooms, and dining areas, while engaging with guests to enhance their experience
Exhibit a strong sense of urgency and a guest-first mindset, consistently promoting excellent customer service
Effectively manage guest concerns and complaints in the absence of upper management, ensuring prompt and satisfactory resolutions

Foster a safe, inclusive, and respectful work environment by upholding company policies against harassment, discrimination, and retaliation, and promptly report any concerns to the General Manager and Human Resources
Maintain a professional appearance by wearing a clean uniform and slip-resistant shoes
Follow hygiene and food safety protocols, including frequent handwashing
Prioritize workplace health and safety by not reporting to work when ill and notifying management promptly if you are unable to work a scheduled shift

Operations

Oversee compliance with all food safety regulations and enforce restaurant safety procedures
Ensure staff are properly trained and prepared for promotions & LTOs
Use a headset to monitor team interactions with guests, providing praise coaching, or redirection as needed
Identify and troubleshoot basic equipment maintenance issues to ensure smooth operations
Maintain daily food safety compliance and uphold operational standards
Communicate effectively with the General Manager and other leadership as necessary
Deliver exceptional guest service and support team members by actively working in front-of-house operations

Profitability

Ensure all food orders, specialty drinks and desserts follow company recipes, brand standards, and are accurately recorded in the POS system
Organize for shift readiness by positioning team members to meet sales demands while managing waste and prep systems to control costs
Utilize equipment, small wares, and products as intended, troubleshoot minor issues, and report malfunctioning or unsafe equipment immediately
Enforce the proper use of safety equipment by all employees to maintain a secure work environment
Follow company policies and procedures for cash handling to ensure accuracy, security, and compliance with financial guidelines

Education and Work Experience

High school diploma or equivalent
Serv Safe training & certificate
Prior experience with a POS System
Shift control training is conducted at the current restaurant and verified by the General Manager and District Manager

Qualifications and Skills

Authorized to work in the United States
Must be at least 18 years of age
Ensure compliance with all required training as mandated by local, state, and federal laws, as well as company policies, to maintain operational and regulatory standards
Excellent verbal and written communication skills for effective collaboration with team members and supervisors
Dedicated to hands-on leadership, focusing on team development and growth
Be able to work with, coach, and develop a diverse group of people from different backgrounds and with varying strengths
Demonstrate the core Cultural Foundations of Energy, Engagement, Empathy, and Execution through all interactions with internal and external stakeholders

Work Environment and Physical Requirements

The work environment is fast-paced, high-energy, and dynamic, requiring the ability to multitask and remain organized under pressure. You will be working in a team-oriented atmosphere, collaborating with other members of the team to ensure smooth restaurant operations. This role involves frequent interaction with customers, creating a welcoming and efficient dining experience. The restaurant environment includes both indoor and outdoor areas, and you may be required to stand, walk, and move throughout the shift. Safety and cleanliness are top priorities, and all staff members are expected to follow health and safety protocols. Flexibility in working hours, including nights, weekends, and some holidays, is required.

REQUIRED Personal Protective Equipment (PPE):

Boots (oil/heat resistant for fryer filter)

Gloves (oil/heat resistant for fryer filter)

Apron (oil/heat resistant for fryer filter)

Face Shield (oil/heat resistant for fryer filter)

Heat Resistant Gloves (oil/heat resistant for fryer filter)

Cut Resistant Gloves (slicing equipment)

Oven Mitts (heat resistant for ovens)

Broiler Gloves (heat resistant for ovens)

Benefits

Medical – United Healthcare and Kaiser
Flexible Spending Accounts – Medical, Limited Dental & Vision, Dependent Day Care
Sick Time – 1 hour for every 30 hours worked, no waiting period
Direct Deposit
Matching 401(K) and Roth retirement savings plans – age 20 or above
Flexible Scheduling
Growth Opportunities
Complimentary meal for each shift worked

The information provided here is not intended to be a comprehensive list of the job duties and responsibilities, nor is it intended to cover all the necessary skills for the position. Management reserves the right to assign or reassign duties at any time. The responsibilities outlined in this job description may change as needed.
 

This Shift Leader job description supersedes any earlier versions approved by Ambrosia QSR. It is not intended to create a written or implied employment contract. Ambrosia QSR operates as an at-will employer, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause. Ambrosia QSR is an equal opportunity employer.
 

I acknowledge that I have received and reviewed the Shift Leader job description and understand that I am responsible for effectively carrying out the essential functions outlined, regardless of any circumstances described.

Employee Signature _________________________________________

Employee Name _________________________  Date _______________
Qualifications