Shift Leader | Lick Honest Ice Creams | Lamar
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Lick Honest Ice Creams
Austin, TX, US
Summary
The Shift Leader oversees daily shop operations, including staff supervision, customer experience, and maintaining high standards of cleanliness. They are responsible for opening and closing procedures, managing cash deposits, and ensuring team compliance with company policies.
Job Description
Position Summary
The role of the shift Leader is to act as a monitor and enforcer of the day to day operations and procedures, staff supervision and customer experience. The person in this role is essentially an extension of the owners, supporting their goals of assuring happy and satisfied customers, knowledgeable and dependable employees and an exciting, unique and fulfilling customer experience. This person reports to the Shop Manager.
Minimum Expectations
- Fully support the owner’s mission and integrity of the brand
- Fully engage in day to day operations primarily in front of house but with considerations of back of house as well (they work together).
- Maintain highest shop and kitchen sanitary and cleanliness levels
- Treat this position as a responsibility and be accountable for any and all actions, decisions made or direction given
- Treat this position as a priority and be excited to be at work
- Surface concerns or frustrations immediately and directly to shop manager
- Assume positive intent
- Take initiative
- Lead by example
- State food handler’s permit required
Duties and Responsibilities
- Have knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfactions.
- Supervise the front end staff during your assigned shift
- Enforce opening and closing and shift change procedures during assigned shift
- During closing shifts, count drawer and correctly prepare deposits, drawer fund and reserve funds
- Be knowledgeable and enthusiastic about Lick Honest Ice Creams and what makes our ice cream unique, and share this knowledge with customers
- Aid owners and shop manager in maintaining staff knowledge base for new flavors, preparation methods, etc.
- Monitor staff and report any staff issues directly to Shop Manager
- Enforce schedule and punctuality
- Monitor staff knowledge, scoop sizes and employee/customer interaction and guide staff as necessary
- Identify any customer issues/complaints and take necessary steps to correct them
- Perform all other related duties as requested
- Follow and enforce company uniform policy
- Follow all policies and procedures outlined in the company handbook
- Ensure safe environment within shop by monitoring employee actions and customer behavior
- Maintaining privacy in regards to alarm codes, safe codes and all other confidential information
Essential Functions
- Handle public inquiries in a timely and friendly manner
- Maintain a flexible schedule based on shop needs
- Must be available for at least 3 shifts a week
- Able to communicate clearly and professionally with customers and team members (face-to face or by telephone)
- Able to read and comprehend written material
- Able to stand for shifts lasting up to, but not limited to, 8 hours of time on concrete flooring
- Perform tasks which involve repetitive motion including, but not limited to, the use of arms, hands, wrists, back
- Able to use hands to handle, control, or feel objects, tools or controls
- Manage one’s time and the time of others
- Monitor and control resources, including but not limited to collecting payments for goods or services, counting and managing till, managing inventories
- Lift 50#
To us, honest ice creams simply means we use only pure, wholesome ingredients in our artisanal ice creams. What doesn’t go into our ice creams is just as important as what does. We never use artificial colors or flavors, high fructose corn syrup or preservatives, ever! Ice cream shouldn’t just taste good — we believe it should also be good.
We ensure quality throughout every step of production, starting with our milk and cream as it journeys from the cow to your scoop. All of the milk and cream used to make our ice creams comes from a local, family-owned dairy in Central Texas; and everything from the sauces, syrups, cakes and marshmallows is made by hand in our kitchen. We churn every batch, roll each waffle cone made from our homemade recipe in our shops, and pack each pint by hand in our kitchen to serve up the most honest ice creams we can.
We are seasonally focused and connected with our friendly farmers. From flavors such as Cilantro Lime, Dewberry Corn Cobbler, Ladybird Lavender Crisp, and Sweet Persimmon with Sage ice creams are just some of the flavors inspired by and created with seasonal offerings from Texas. This provides us with variety throughout the year and guarantees a farm-to-table product that is always fresh and delicious! We work directly with local farmers and food artisans to source our fine ingredients to make simply pure, honest ice creams.
Founded
2011
Company size
11-50 employees
Industry
Food and Beverage Services
Org type
Privately Held
Headquarters
Austin, Texas
To us, honest ice creams simply means we use only pure, wholesome ingredients in our artisanal ice creams. What doesn’t go into our ice creams is just as important as what does. We never use artificial colors or flavors, high fructose corn syrup or preservatives, ever! Ice cream shouldn’t just taste good — we believe it should also be good.
We ensure quality throughout every step of production, starting with our milk and cream as it journeys from the cow to your scoop. All of the milk and cream used to make our ice creams comes from a local, family-owned dairy in Central Texas; and everything from the sauces, syrups, cakes and marshmallows is made by hand in our kitchen. We churn every batch, roll each waffle cone made from our homemade recipe in our shops, and pack each pint by hand in our kitchen to serve up the most honest ice creams we can.
We are seasonally focused and connected with our friendly farmers. From flavors such as Cilantro Lime, Dewberry Corn Cobbler, Ladybird Lavender Crisp, and Sweet Persimmon with Sage ice creams are just some of the flavors inspired by and created with seasonal offerings from Texas. This provides us with variety throughout the year and guarantees a farm-to-table product that is always fresh and delicious! We work directly with local farmers and food artisans to source our fine ingredients to make simply pure, honest ice creams.
Founded
2011
Company size
11-50 employees
Industry
Food and Beverage Services
Org type
Privately Held
Headquarters
Austin, Texas
