Shift Lead (Fishers-Geist, IN)
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ANCHOR POINT MANAGEMENT GROUP
Fishers, IN, US
Summary
Lead team members and manage daily restaurant operations to ensure high-quality food and service. Resolve guest issues and maintain a high pace of intensity to achieve shift objectives.
Job Description
Job DetailsJob Location: 13868 E 116th St, Fishers, IN - Fishers, IN 46037Salary Range: $15.00 - $21.00 HourlyQualificationsKnowledge/Skills:
Leadership and facilitation abilities with fellow Team Members and management Knowledgeable in all functional areas of restaurant operations
Superior verbal communication and interpersonal skills
Ability to take and give direction, and execute team and company objectives
Knowledgeable about current marketing initiatives and up-coming events in order to inform our guests and Team Members
Knowledgeable of proper sanitation, food safety, and security procedures Basic mathematical skills
Knowledge of RAS (responsible alcohol service) procedures as defined by both federal and state laws, and BWWs policy and procedures
Knowledge of commonly ordered drinks and food items High degree of customer service
Knowledge of Operations Ability to resolve Guest issues
Knowledge of all menu and drink items to ensure quality and coach others
Conflict management skills, analytical skills, and high degree of emotional intelligence in order to recognize and solve problems that come with the position
Freedom to Act:
Ability to follow specific service time and guidelines at all times while at the same time engaging Guests and customizing their experience
Size and Complexity:
Ability to ensure that 100% of table visits are performed and Guest issues are resolved throughout the shift
Must be reliable and dependable by adhering to a schedule, covering shifts when necessary, and being on time for scheduled shifts
Ability to maintain a high degree of pace and intensity for an extended period of time
Interaction:
WOW our Team Members by providing the same respect, positive encouragement, and fair treatment within the organization that we expect Team Members to share externally with every Guest
Maintain a positive work relationship with management to achieve results on a shift-by-shift basis
External Relationships:
WOW our Guests every day by achieving the highest level of satisfaction with an extraordinary focus on friendly service, food, fun, and value
Ability to interact and communicate with Guests to monitor their needs throughout the shift
EDUCATION/EXPERIENCE
Required
Minimum 21 years of age
Certification as a Wing Certified Trainer in at least one hourly position Completion of Shift Leader certification
Preferred
Prior experience managing others or two years of Buffalo Wild Wings experience
We are strategic thought partners that enable our brand teams to thrive in the communities they serve and achieve industry-leading growth and returns. Pacific Bells began in 1989 when two businessmen, Tom Cook and Dennis January, decided to go into partnership. Dennis had just opened his first Taco Bell restaurant in Tualatin, Oregon. Tom had begun his Taco Bell career years before as a fry cook and, at the time, held the position of Franchise Consultant with Taco Bell Corporation working with franchisees like Dennis. Tom was
passionate about Taco Bell and wanted to become a franchisee, so they agreed to work together on building a franchise. Since that first restaurant, the company has grown to more than 270 Taco Bell restaurants operating in several States and has a view toward continued growth. Yum!
Brands, Inc. owns Taco Bell Corporation, along with its sister companies KFC, Pizza Hut, and A&W.
We are very proud to be a part of Yum! Brands.
In 2008, Pacific Bells, Inc., through its affiliate company Pacific Wings, LLC, opened its first Buffalo Wild Wings Grill and Bar in Palmdale, CA. and, through partnership with another Buffalo Wild Wings franchisee, we now operate more than sixty-five Buffalo Wild Wings with more coming soon.
Founded
2006
Company size
10,001+ employees
Industry
Restaurants
Org type
Privately Held
Headquarters
Irving, Texas
We are strategic thought partners that enable our brand teams to thrive in the communities they serve and achieve industry-leading growth and returns. Pacific Bells began in 1989 when two businessmen, Tom Cook and Dennis January, decided to go into partnership. Dennis had just opened his first Taco Bell restaurant in Tualatin, Oregon. Tom had begun his Taco Bell career years before as a fry cook and, at the time, held the position of Franchise Consultant with Taco Bell Corporation working with franchisees like Dennis. Tom was
passionate about Taco Bell and wanted to become a franchisee, so they agreed to work together on building a franchise. Since that first restaurant, the company has grown to more than 270 Taco Bell restaurants operating in several States and has a view toward continued growth. Yum!
Brands, Inc. owns Taco Bell Corporation, along with its sister companies KFC, Pizza Hut, and A&W.
We are very proud to be a part of Yum! Brands.
In 2008, Pacific Bells, Inc., through its affiliate company Pacific Wings, LLC, opened its first Buffalo Wild Wings Grill and Bar in Palmdale, CA. and, through partnership with another Buffalo Wild Wings franchisee, we now operate more than sixty-five Buffalo Wild Wings with more coming soon.
Founded
2006
Company size
10,001+ employees
Industry
Restaurants
Org type
Privately Held
Headquarters
Irving, Texas
