Shift Lead
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Crispy Cones
CO
Summary
The Shift Lead is responsible for supervising team members, ensuring smooth daily operations, and maintaining high standards for food quality and customer service. They also handle store opening and closing procedures, cash management, and staff training.
Job Description
Benefits:
- Employee discounts
- Paid time off
- Free food & snacks
- Free uniforms
- Opportunity for advancement
- Training & development
About the Role:Crispy Cones in Centennial, CO is looking for an energetic and motivated Shift Lead to join our growing team! This is a fantastic opportunity to step into a leadership role at a fun, fast-paced food concept where every day brings something new. If you love people, thrive in a team environment, and have a passion for delivering great customer experiences, we want to hear from you!
Responsibilities:
- Lead and supervise team members during assigned shifts to ensure smooth daily operations
- Provide exceptional customer service and resolve guest concerns quickly and professionally
- Open and/or close the store following established procedures and checklists
- Monitor food quality, preparation standards, and presentation consistency
- Train, coach, and motivate crew members to maintain high performance standards
- Manage cash handling, POS transactions, and end-of-shift reporting
- Maintain a clean, safe, and organized work environment in compliance with health and safety standards
Requirements:
- Prior experience in a food service, retail, or customer-facing environment required
- Previous supervisory or shift lead experience strongly preferred
- Strong communication and team leadership skills
- Reliable, punctual, and able to work a flexible schedule including weekends and holidays
- Ability to stay calm and make decisions in a fast-paced environment
- Basic math and cash handling skills
- Food Handler Certification (or willingness to obtain upon hire)
About Us:Crispy Cones is a one-of-a-kind food concept bringing a fresh and exciting twist to the snack and dessert scene in Centennial, CO. Our customers keep coming back for our unique, craveable offerings and the warm, welcoming experience our team delivers every single day. We're proud to foster a workplace culture that's upbeat, supportive, and full of opportunity for growth.
Crispy Cones is a viral soft-serve dessert brand redefining what it means to grab an ice cream.
We’re not your typical ice cream shop—we serve premium soft-serve inside a fresh, rotisserie-grilled dough cone, layered with spreads, gourmet toppings, and signature drizzles. It’s dessert reimagined: warm on the outside, cold and creamy on the inside, and built to be both unforgettable and Instagrammable.
Founded by Jeremy Carlson as a college student, Crispy Cones gained national attention after landing a deal on Shark Tank with Barbara Corcoran. Since then, we’ve expanded nationwide, opening locations across the U.S. through a fast-growing franchise model backed by strong branding, streamlined operations, and a passionate community of fans.
We exist at the intersection of premium dessert and experiential dining—making every visit something to crave and every cone worth sharing. From seasonal flavor launches and influencer partnerships to a curated in-store experience, every detail is designed to drive foot traffic, digital engagement, and customer loyalty.
For franchisees, we’re more than a dessert concept—we’re a full-scale support system.
With over 7 years of operational experience, in-house marketing, tech integration, and training programs, we equip our franchise partners with the tools and resources needed to succeed in today’s competitive market.
We’re building a brand that’s bold, elevated, and impossible to ignore—and we’re just getting started.
➡️ Learn more about franchising at crispycones.com/franchise
➡️ Find your nearest location or order online at crispycones.com
Founded
2018
Company size
51-200 employees
Industry
Restaurants
Org type
Partnership
Headquarters
Rexburg, Idaho
Crispy Cones is a viral soft-serve dessert brand redefining what it means to grab an ice cream.
We’re not your typical ice cream shop—we serve premium soft-serve inside a fresh, rotisserie-grilled dough cone, layered with spreads, gourmet toppings, and signature drizzles. It’s dessert reimagined: warm on the outside, cold and creamy on the inside, and built to be both unforgettable and Instagrammable.
Founded by Jeremy Carlson as a college student, Crispy Cones gained national attention after landing a deal on Shark Tank with Barbara Corcoran. Since then, we’ve expanded nationwide, opening locations across the U.S. through a fast-growing franchise model backed by strong branding, streamlined operations, and a passionate community of fans.
We exist at the intersection of premium dessert and experiential dining—making every visit something to crave and every cone worth sharing. From seasonal flavor launches and influencer partnerships to a curated in-store experience, every detail is designed to drive foot traffic, digital engagement, and customer loyalty.
For franchisees, we’re more than a dessert concept—we’re a full-scale support system.
With over 7 years of operational experience, in-house marketing, tech integration, and training programs, we equip our franchise partners with the tools and resources needed to succeed in today’s competitive market.
We’re building a brand that’s bold, elevated, and impossible to ignore—and we’re just getting started.
➡️ Learn more about franchising at crispycones.com/franchise
➡️ Find your nearest location or order online at crispycones.com
Founded
2018
Company size
51-200 employees
Industry
Restaurants
Org type
Partnership
Headquarters
Rexburg, Idaho
