Shelter Staff Part-time or On-call

Department: Homeward Bound
Reports To: Shelter Supervisor

Organization Overview

The American Indian Community Development Corporation (AICDC) is a culturally rooted nonprofit organization dedicated to strengthening American Indian communities in the Twin Cities metro area. Founded in 1992, AICDC provides culturally unique initiatives, housing, and entrepreneurial programs that improve the lives and livelihoods of American Indian people. Through decades of service, AICDC has built strong, trusted relationships with Tribal Governments and community partners, working collaboratively to deliver respectful, community-driven services.

Position Summary

The Shelter Staff are responsible for supporting the daily operations of the shelter and ensuring a safe, welcoming, and respectful environment for clients and staff. Under the direction of the Supervisor, this role helps maintain efficient shelter operations while promoting dignity, safety, and community-centered care.

This position may be part-time, with employees scheduled for up to 30 hours a week, based on business needs, or on an on-call basis.

Essential Responsibilities

Safety & Security

• Monitor and control access to the building using the front door security system in accordance with established protocols
• Observe security cameras and respond appropriately to incidents or concerns
• Document and report all incidents accurately and in a timely manner
• Coordinate emergency response services when needed
• Maintain a safe, orderly environment throughout the shelter
• Consistently enforce shelter rules, policies, and procedures

Client Support & Intervention

• Provide effective, respectful intervention during conflicts between clients and/or staff
• Build and maintain professional, supportive relationships with residents
• Promote a peaceful, respectful communal living environment
• Treat all residents with dignity and respect
• Report client concerns and incidents to the Supervisor before the end of each shift

Building Operations

• Report, log, and communicate all maintenance issues to the Supervisor
• Contact emergency responders for facility-related incidents when necessary
• Perform light/emergency janitorial duties to maintain cleanliness and safety

Administrative & Team Support

• Participate in staff meetings and required trainings
• Support communication and collaboration among staff, property management, partners, and community stakeholders
• Perform other duties as assigned by the Supervisor

Physical Requirements

The physical requirements described below are representative of those required to perform the essential functions of this position. [list the physical requirements of this position]

• Mobility: Ability to move throughout the facility for extended periods, including walking, standing, and responding quickly to different areas of the building
• Lifting/Carrying: Ability to lift and carry items such as supplies, personal belongings, or equipment (typically 25–50 pounds, occasionally more with assistance)
• Pushing/Pulling: Ability to move furniture, carts, or other equipment and assist with opening secured doors
• Climbing: Ability to climb and descend stairs (up to multiple flights) during routine duties or emergencies
• Physical Intervention: Ability to safely de-escalate or, when necessary and trained, participate in nonviolent crisis intervention techniques
• Stooping/Kneeling/Bending: Ability to bend, kneel, or crouch to assist clients, perform basic cleaning tasks, or respond to emergencies

Position Requirements

• High School Diploma or GED
• Demonstrated written and verbal communication skills
• Ability to quickly assess crisis situations and take appropriate professional action
• Ability to work within the philosophy and support objectives of the Shelter and AICDC
• Ability to work effectively with individuals from diverse economic, cultural, racial, and gender backgrounds

Preferences

• Experience in Harm Reduction practices
• Experience in Crisis Intervention

Equal Employment Opportunity

American Indian Community Development Corporation (AICDC) is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all qualified individuals and do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, marital status, veteran status, genetic information, or any other status protected by federal, state, or local law.

AICDC is dedicated to creating an inclusive and culturally respectful workplace and strongly encourages American Indian/Alaska Native individuals and other candidates from diverse backgrounds to apply.