Shelter Medicine Associate (Bilingual-Spanish Required)
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San Diego Humane Society
San Diego, CA, US
Summary
The Shelter Medicine Associate provides administrative and medical support for the Community Cat Program and various shelter clinics. Responsibilities include animal handling, scheduling appointments, and delivering exemplary customer service to guests.
Job Description
Job Details: Job Location: San Diego Campus - San Diego, CA, Position Type: Full-Time, Salary Range: $20.00 - $22.25Hourly, Job Category: Community Cat Program , San Diego Humane Society is hiring full-time Shelter Medicine Associates for our San Diego Campus!
How you’ll impact our mission:
At San Diego Humane Society, we’re united by our mission to Inspire Compassion. The Shelter Medicine Associate supports our Community Cat Program (CCP) and Medical department by providing exemplary customer service and removing barriers to accessing medical services for animals in our community.
Primary duties include administrative support, animal handling and championing the cause of community-driven shelter medicine programs, such as the Community Cat Program, Vaccine Clinics and Community Spay and Neuter (CSN).
This role delivers service at the gold standard level in alignment with the SDHS Way, to meet the needs of animals and the people who love them by leading with compassion, finding creative solutions, providing personalized care and building connections. If you’re passionate about making an impact in the animal welfare movement, we’d love to talk to you.
What’s in it for you?
At SDHS, we’re proud to be an Equal Employment Opportunity Employer and commit to being a place where every person – staff, volunteer, and guest – can feel a sense of belonging. We support and invest in employees through conscious delivery of benefits and a workplace environment based on our Core Values.
As an employee you’ll enjoy:
Competitive pay and paid time-off (including your Birthday Day Off!)
Comprehensive benefits package, training and well-being programs
403(b) retirement plan with 5% match after 1 year
Free pet adoptions, pet vaccines and spay/neuter services
…and so much more!
What you’ll do:
Support the CCP, including but not limited to, completing CCP paperwork and discussing the program with guests, scheduling appointments, checking patients in and patient discharge, coordinating CCP trap rentals, assist with return to field of CCP cats, safely handle and transport community cats in traps, provide daily husbandry of CCP cats
Provide support to shelter programs, including but not limited to foster, rescue, CSN, post-adopts, and SNIPs. Support includes scheduling appointments, checking in and out guests, coordinating with shelter medical team to answer medical questions, ensuring all paperwork is completed and accurate
Provide exemplary customer service and be able to speak on all programs and de-escalate guest concerns
Process vouchers for veterinary assistance, transport and spay/neuter
What we’re looking for:
High School graduate or equivalent required
One (1) year experience in customer services/guest relations required.
Bilingual in English and Spanish required
Must have a valid driver’s license and be approved by SDHS insurance carrier to drive a company or personal vehicle for work purposes.
Location & Hours: Based at our San Diego Campus. This position works a 4/10 Alternative Work Schedule.
Pay: Starting range is between $20.00 – $22.25 per hour.
The listed hiring range for this position depicts the target range of pay rates for candidates. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. Compensation for internal candidates may increase beyond the listed range based on performance over time.
For all candidates, the actual starting pay rate is determined by a variety of factors, including but not limited to your years of related education and experience, internal pay equity, and position location.
To learn more about our benefits and perks, click here.
Qualifications:
San Diego Humane Society, an open-admission shelter, is creating a more humane world by inspiring compassion and advancing the welfare of animals and people. Our lifesaving safety net has helped San Diego become one of the largest cities in the U.S. to achieve zero euthanasia of healthy and treatable shelter animals.
With campuses in El Cajon, Escondido, Oceanside, Ramona and San Diego, we provide animal services for 13 cities within San Diego County. We not only care for more than 40,000 animals in our communities each year, but also share the expertise we gain through our innovative programs with shelters across the country so they can save more lives in their communities.
Although we are committed to serving as a national leader in animal welfare, our top priority is meeting the needs of our San Diego community. We provide exceptional care for all animals through world-class veterinary medicine, shelter and most of all: love.
San Diego Humane Society is looking for candidates who support our mission to create a more humane world by inspiring compassion. We thrive on a Culture of Care, offering competitive pay and benefits, and our benefits are designed to help staff to lead healthy, productive and rewarding lives, both at work and at home.
Founded
1880
Company size
501-1,000 employees
Industry
Nonprofit
Org type
Nonprofit
Headquarters
San Diego, CA
