ShandsCair Communication Specialist | ShandsCair | PRN (As needed)

Overview

Position Summary

The Communications Specialist coordinates both routine and emergency air and ground medical transportation requests. Working as part of a team, this role supports helicopter, fixed-wing aircraft, and ground ambulance operations to help ensure patients receive timely and appropriate transport services.

Ideal Candidate

The ideal candidate will:

• Stay calm and professional in high-pressure situations
• Have strong attention to detail
• Be able to multitask effectively in a fast-paced environment
• Maintain awareness of multiple active transport missions at the same time
• Communicate clearly and work well as part of a team

Training & Compliance

• Must complete required Federal Aviation Administration (FAA) crew resource management and flight emergency training
• Must comply with all Commission on Accreditation of Medical Transport Services (CAMTS) standards for Communications Specialists

 
Qualifications

Minimum Education & Experience Requirements

• High school diploma or equivalent required.
• Knowledge of medical terminology is preferred.
• Functional understanding of communications equipment, including telephones, radios, and recording systems.
• Knowledge of navigational terminology is preferred, but not required.
• One year of dispatching experience in an EMS, 911, or aviation environment is preferred, or one year of work experience in a 911 or hospital setting.

Motor Vehicle Operator Designation

Employees in this position will not operate vehicles for an assigned business purpose.

Licensure, Certification & Registration

Candidates must possess one of the following current certifications:

• Emergency Medical Dispatch (EMD)
• Florida 911 Public Safety Telecommunicator
• Florida EMT-Basic
• Florida Paramedic

In addition, the International Association of Medical Transport Communication Specialists (IAMTCS) Certified Flight Communications Specialist certification is required within one year of hire.