ServiceNow Systems Administrator

BIICS,
Inc is looking to fill a ServiceNow Systems Administrator position. The
position is located in Tallahassee, Florida. The incumbent must live in Florida
with availability to work in Tallahassee, Florida if required. Staff are
required to be off the week of Christmas and New Year unless services are
required with prior approval from division leadership.

Responsibilities:

• ·Administer and
  maintain the enterprise ServiceNow platform and associated modules.
• ·Manage platform
  configuration, system settings, forms, workflows, business rules,
  notifications, service catalogs, and knowledge management components.
• Administer user
  provisioning, role assignments, group management, security controls, and access
  governance.
• Monitor and
  maintain overall platform health, performance, availability, and operational
  stability.
  Perform platform upgrades, patches, releases, configuration migrations, and
  post-upgrade validation activities.
• Troubleshoot and
  resolve platform, workflow, integration, authentication, and user access
  issues.
• Develop,
  support, and maintain integrations between ServiceNow and enterprise
  applications using APIs, web services, and automated data exchange processes.
• Configure and
  maintain incident, problem, change, request, and service management processes
  within the platform.
• Monitor
  integration performance and resolve data synchronization and interface issues.
• Develop and
  maintain dashboards, reports, metrics, and operational monitoring solutions.
• Document system
  configurations, administrative procedures, standards, and support processes.
• Coordinate with
  business stakeholders, technical teams, vendors, and support personnel to
  implement enhancements and resolve operational issues.
• Ensure platform
  compliance with security, governance, audit, and organizational standards.
  Identify opportunities for platform optimization, automation, service
  improvement, and operational efficiency.

Requirements

• Bachelor of
  Science/Arts degree in Computer Science, Information Systems, or related field.
  Related work experience will be considered.
• Minimum 5 years
  of IT work experience in systems administration, enterprise platform
  administration, IT service management (ITSM) platforms, workflow automation
  technologies, or enterprise SaaS platforms.
• Minimum 5 years
  of experience working across multiple IT and business functions, including
  security, compliance, service delivery, business process automation, and
  application support.
• Minimum 4 years
  of experience with SQL, data management, reporting, system integrations, and
  data exchange technologies.
• Minimum 3 years
  of experience defining procedures for monitoring, evaluating, diagnosing, and
  establishing work plans to resolve platform and system issues.
• Minimum 3 years
  of troubleshooting complex hardware, software, network, identity management,
  platform administration, and application integration issues.
• Ability to work
  on multiple projects as a project team member, project leader, and mentor to
  junior technical staff.
• Experience
  administering, configuring, maintaining, and securing enterprise ServiceNow
  environments, including ITSM and related platform applications.
• Proficiency with
  ServiceNow administration, user and role management, workflow configuration,
  catalog management, incident/problem/change management processes, and platform
  governance.
• Experience
  managing platform upgrades, patches, releases, configuration migrations, and
  environment maintenance activities.
• Experience
  integrating enterprise applications using REST APIs, web services, JSON,
  CSV/XML data loads, automation tools, and secure data exchange processes.
• Knowledge of
  identity and access management concepts, including SAML, Single Sign-On (SSO),
  authentication, authorization, role-based access controls, and user lifecycle
  management.
• Experience
  monitoring platform health, system performance, integrations, usage trends, and
  operational metrics to ensure availability and reliability.