ServiceNow Administrator

Position Overview

Who We Are

FUJIFILM Electronic Materials, U.S.A., Inc., is a global leader in chemical solutions which enable the semiconductor industry and the digital universe. We have an exciting opportunity at our Mesa, Arizona facility for a ServiceNow Administrator!

The Role

The ServiceNow Administrator, under general supervision of the IT Global Desktop, Apps & Telecom Manager, conducts business process analysis, systems modeling, application systems requirements, design, configuration, testing, implementation, and support of medium to high complexity, medium to high risk, Commercial Off-The-Shelf (COTS) application systems and Software-As-a-Service (SAAS) solutions.

They will ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving Level I end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.

Company Overview

FUJIFILM Electronic Materials, U.S.A. fuels innovation in the semiconductor industry—where chemistry meets technology. Our advanced materials and formulations enable manufacturers to build the microchips that power Artificial Intelligence, computers, electric vehicles, smartphones, and more.

We’re a global business-to-business supplier of chemical formulations and advanced materials used for manufacturing and packaging semiconductors. Our chemical formulations allow top manufacturers to produce microchips that both power and connect our digital world. Think you’ve got what it takes to build a more connected world? Then connect with us today and challenge the boundaries of what’s possible—for the world and your future.

We have six U.S. manufacturing and Research & Development facilities, located in: Mesa, Arizona; Castroville, California; Hollister, California; Carrollton, Texas; and North Kingstown, Rhode Island—each offering unique local experiences, from vibrant cultural scenes to historic charm.

Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.” Visit: https://www.fujifilm.com/us/en/about/region/careers

Job Description

Key responsibilities for this role include:

• Developing ServiceNow software solutions using JavaScript, Web Services, HTML and CSS
• Work with Service Asset & Configuration Management and Asset Management teams to deliver expanded Discovery functionality
• Managing CMDB health by using Discovery (or equivalent methods) to support Assets and Configuration
• Create and configure Notifications, UI pages, UI Macros, Script Includes, Formatters, in ServiceNow
• Responsible for application support and operational activities, code migrations, replications, patching, and upgrades
• Creates and maintains process and knowledge documentation for team and users
• Utilize ServiceNow Import Templates for the loading of data
• Data entry from source documents into ServiceNow database
• Data extract from ServiceNow into Import Template format or other formats for reporting
• Field incoming help requests from end users via both telephone and e-mail in a courteous manner.
• Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
• Build rapport and elicit problem details from help desk customers.
• Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
• Apply diagnostic utilities to aid in troubleshooting.
• Identify and learn appropriate software and hardware used and supported by the organization.
• Test fixes to ensure problem has been adequately resolved.
• Perform post-resolution follow-ups to help requests.
• Develop help sheets and frequently asked questions lists for end users.

REQUIREMENTS

• High school diploma or GED required
• Requires a basic knowledge of supported server, application, network, security systems, virus protection, and hardware configurations.
• Requires minimum of 6 - 8 years’ experience in a technical role supporting desktop and/or application servers in an Information Technology environment.
• Desired 6 - 8 years’ experience in Microsoft Office.
• Desired 6 - 8 years’ experience using ticket tracking system.
• Familiarity with Agile (Scrum) and Waterfall project management methodologies.
• Experience with technical documentation skills a plus.
• Exceptional written and oral communication skills.
• Self-motivated and high attention to detail.
• This is a safety-sensitive position that requires candidates to successfully pass a post-offer drug screening prior to employment. One of the essential job functions is the ability to work in a constant state of alertness and in a safe manner.

ADDITIONAL REQUIREMENTS

We value a professional, adaptable, and collaborative work environment. The following competencies are essential for success in any role and reflect our commitment to effective teamwork, problem solving, and workplace communication. 

• Resilience -Ability to adapt to workplace challenges, maintain professionalism, and manage responsibilities effectively.
• Communication -Capacity to clearly and professionally exchange ideas, interact respectfully with colleagues and customers, and foster positive workplace relationships.
• Reasoning & Decision Making -Ability to analyze information, follow verbal and written instructions, and make logical, sound decisions.
• Comprehension -Capability to understand and complete tasks as assigned and solve problems effectively.
• Organizational Skills -Competence in managing multiple priorities, maintaining accuracy, and staying focused despite potential workplace distractions.

To all agencies: Please, no phone calls or emails to any employee of Fujifilm about this requisition. All resumes submitted by search firms/employment agencies to any employee at Fujifilm via-email, the internet or in any form and/or method will be deemed the sole property of Fujifilm, unless such search firms/employment agencies were engaged by Fujifilm for this requisition and a valid agreement with Fujifilm is in place. In the event a candidate who was submitted outside of the Fujifilm agency engagement process is hired, no fee or payment of any kind will be paid.

EEO Information

Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.

ADA Information

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department ([email protected]).