Service Writer

Overview

Coordinates logistical activities related to maintenance and repair of assets for the client base in which the Maintenance Department supports.  Receives work requests, prepares Work Orders and oversees associated processes, and acts as the Emaint. subject matter expert.

Responsibilities

Customer Service:  Confers with managerial, internal, and external personnel to coordinate activities and resolve problems related to the servicing of LEG assets.  Helps manage various aspects of the vendor and inter-departmental relationships.

Work Orders:  Oversees Work Order Processing and document processing to support the Business Units assigned.   Prepares work orders in RTA and ensures accuracy.  Assists with “Open Work Order” daily review, estimating maintenance resources, equipment, assist in ordering of spare parts, etc. to complete jobs on time and on target.

Training:  Helps develop, implement, and adjust Emaint. training documentation, processes and maintenance service methods for the Maintenance Department.  Must be able to effectively coach/train maintenance personnel,(ADD and rig managers) in the proper documentation and closing of work orders to ensure accurate information for improved data analytics.

Reporting:  Generates and prepare reports on Emaint. trend analysis related to repairs for all work completed in the Maintenance Department.

Qualifications

Education and/or Experience                                                  

One-year certificate from college or technical school; or three years related experience and/or training; or equivalent combination of education and experience.

Language Skills                                                              

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills                                                     

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.

Reasoning Ability                                                          

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills                                                             

To perform this job successfully, an individual should have knowledge of Microsoft Office applications. Fleet management software experience is preferable.

Certificates, Licenses, Registrations

N/A

Other Skills and Abilities                                                           

Strong organizational and time management skills.

Strict attention to detail.

Strong written and verbal communication skills.

Ability to work and interact with others effectively as well as the ability to work independently.

Other Qualifications                                                    

N/A

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this Job, the employee is regularly required to sit. The employee is frequently required to stand; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee must occasionally lift and/or move more than 100 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts and outside weather conditions. The noise level in the work environment is usually moderate.