Service Technician

Job DetailsJob Location: Frederick - Frederick, MD 21704Salary Range: $25.00 - $45.00 Hourly

CORE EQUIPMENT GROUP

JOB DESCRIPTION

Service Technician (In-Shop)

Position

Service Technician (In-Shop)

Reports To

Branch Service Manager

Department

Service

In-Person / Remote

In-Person

Exemption Status

Non-Exempt

Safety Sensitive

Yes

Non-Union / Union

Dependent Upon Location

Subordinates

None

Job Outline

The Service Technician (In-Shop) is responsible for the effective diagnosis, repair, maintenance, and reconditioning of customer and company-owned heavy and construction equipment within the branch shop facility. Working under the direct supervision of the Branch Service Manager, this technician performs a wide range of mechanical, electrical, and hydraulic repairs to a high standard of quality, safety, and efficiency. This is a safety-sensitive position requiring strict adherence to all safety protocols and company procedures at all times.

Essential Duties

Diagnoses mechanical, electrical, hydraulic, and electronic faults on heavy and construction equipment using diagnostic tools, computer-based diagnostic software, technical manuals, and physical inspection.
Plans the method, sequence, and parts requirements for assigned repairs prior to beginning work; communicates any scope changes or additional findings to the Branch Service Manager or Assistant Service Manager promptly.
Performs repairs, overhauls, and reconditioning of equipment components and systems as assigned, including but not limited to: engines (diesel and gas), transmissions, hydraulic systems, electrical and electronic systems, steering, braking, exhaust, cooling, and undercarriage components.
Performs scheduled preventative maintenance services including fluid changes, filter replacements, inspections, adjustments, and lubrication services.
Conducts pre- and post-repair inspections to verify that work has been completed correctly and that equipment meets safety and operational standards before return to customer.
Operates equipment in the yard and shop bays as needed to move, test, and verify repairs; performs test cycles to confirm proper system function following completion of work.
Ensures the cosmetic appearance of equipment upon repair completion meets company standards; cleans and prepares equipment as required.
Maintains accurate and complete work order documentation, including labor time, parts used, outside purchases, and detailed descriptions of diagnostics and repairs performed.
Records all cost-related items in the work order in a timely and legible manner, following established documentation methods and work order procedures.
Orders parts and materials required for assigned repairs; ensures all unused parts and materials are returned per established guidelines.
Accountable for billable time on assigned work orders; accurately tracks and reports time spent on each job throughout the workday.
Operates and properly maintains all shop tools and equipment required to perform job responsibilities, including pneumatic and power tools, hydraulic jacks, hoists, lathes, grinding machines, welding equipment, and diagnostic computers.
Obtains specialty tools using established procedures; ensures all tools and specialty equipment are cleaned and returned to their original location in proper working condition after use.
Maintains personal toolset required for the job; keeps work area clean, organized, and in safe operating condition at all times.
Reports any shop equipment malfunctions, tool shortages, or facility safety concerns to the Branch Service Manager promptly.
Follows all safety rules, regulations, and company policies in performing every work assignment; this is a safety-sensitive role and full compliance is required at all times.
Adheres to all OSHA standards and applicable EPA regulations, including proper handling, labeling, and disposal of hazardous materials, fluids, and waste.
Wears appropriate personal protective equipment (PPE) for all tasks; actively contributes to a safe and hazard-free shop environment.
Communicates professionally and respectfully with customers, co-workers, and management at all times; reflects positively on Core Equipment Group in all interactions.
Collaborates with other technicians and shop personnel to ensure efficient workflow, shared knowledge, and high-quality outcomes on complex repairs.
May provide guidance or assistance to less experienced technicians or technician trainees as directed by the Branch Service Manager.
May participate in training programs required for the continued development of technical skills and product knowledge.
Maintains current knowledge of equipment products, systems, and technologies relevant to the service department.
Maintains a clean work area and performs all work in a neat and orderly fashion.
Performs all other duties as assigned by the Branch Service Manager.

General Requirements

Demonstrates a strong commitment to quality workmanship, safety, and customer satisfaction.
Maintains reliable attendance and punctuality; work schedules are tied directly to shop productivity and customer commitments.
Communicates professionally and effectively with co-workers, management, and customers.
Exhibits strong problem-solving skills and a methodical approach to diagnosing and repairing equipment.
Maintains an organized, detail-oriented approach to work order documentation and shop cleanliness.
Adheres to all company policies, safety standards, and procedures without exception.
Works cooperatively and constructively as part of the service department team.

Specific Requirements

Working knowledge of diesel and gas engine systems, hydraulics, electrical and electronic systems, transmissions, and undercarriage components as used in heavy and construction equipment.
Ability to perform diagnostics using computer-based diagnostic software, scan tools, multimeters, and other electronic diagnostic equipment.
Ability to read and interpret technical service manuals, wiring diagrams, parts schematics, and repair procedures.
Proficiency in the use of shop tools and equipment including pneumatic wrenches, hydraulic jacks and hoists, welding and cutting equipment, lathes, and grinders.
Ability to maintain accurate, complete, and timely work order records including labor, parts, and diagnostics documentation.
Must supply and maintain a personal toolset adequate to perform assigned job responsibilities.
Basic computer skills sufficient to use diagnostic software, ERP/work order systems, and parts lookup tools.
Valid driver's license required; CDL (Commercial Driver's License) preferred.

Qualifications

Experience performing service repairs and maintenance on heavy, construction, or off-road equipment; demonstrated ability to meet performance metrics and quality standards preferred.
Experience with the mechanical, electrical, and hydraulic systems used in heavy or construction equipment strongly preferred.
Vocational or technical school certificate or degree in Diesel Technology, Heavy Equipment Mechanics, or a related field preferred; equivalent combination of hands-on experience and on-the-job training will be considered.
High School Diploma, GED, or equivalent required.

Physical Requirements

Frequent lifting, carrying, pushing, and pulling of items weighing 20–50 pounds; occasional lifting of items up to 75 pounds or more with assistance.
Regular bending, stooping, squatting, crouching, twisting, and kneeling throughout the workday.
Ability to reach at shoulder level and above shoulders; ability to work in confined, awkward, or elevated positions when servicing equipment.
Ability to climb on and underneath equipment to perform repairs, inspections, and servicing tasks.
Manual dexterity and hand-eye coordination sufficient to operate hand tools, power tools, and diagnostic equipment effectively.
Ability to operate construction and heavy equipment in the yard and shop bays for movement and testing purposes.
Adequate vision and hearing to read technical documentation, identify equipment faults, and communicate effectively in a shop environment.
Ability to walk frequently between the shop, parts department, equipment yard, and wash bay throughout the workday.

Work Environment

This position is performed entirely within the branch shop facility. The work environment includes regular exposure to noise, dust, grease, diesel exhaust, hydraulic fluids, and varying temperatures typical of an active heavy equipment service shop. The employee will work in proximity to operating machinery and elevated equipment and is required to wear appropriate personal protective equipment at all times. This is a safety-sensitive position.

ADA Compliance

In accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws, Core Equipment Group will provide reasonable accommodations to qualified individuals with disabilities. Reasonable accommodations are available in the hiring process and during employment. If you require an accommodation, please contact Human Resources. The essential functions listed above are representative of the knowledge, skill, and/or ability required; they do not constitute an exhaustive list of job duties.

Equal Employment Opportunity Statement

Core Equipment Group is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.
Qualifications