Service Technician
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Embross
Dallas, TX, US
Summary
The Service Technician will repair and maintain kiosk systems on-site while providing immediate technical support and troubleshooting. They will also act as a liaison between clients and internal teams to ensure high-quality customer service.
Job Description
Service Technician (Part- Time)
Location(s) :
Dallas Fort Worth Airport
*Note: Only the listed location is available. Candidate MUST live within 50 driving miles of this location
Who are We
Embross provides self-service and automation technologies for airports and airlines worldwide. Our solutions help streamline passenger experience and improve operational efficiency.
What You'll Do
We’re looking for a Part-Time Service Technician to support our kiosk systems and related technologies across the U.S. Join us during an exciting phase of growth as we expand our technology stack and embrace data-driven solutions.
Key Responsibilities:
- Repair and maintain Embross systems (kiosks) on-site.
- Provide immediate technical support and troubleshooting.
- Collaborate with Level 3 Support teams.
- Act as liaison between clients and internal teams; deliver customer-focused service.
- Identify process improvements and provide training when needed.
Requirements:
- 1-3 years in field service or technical support roles involving kiosk systems, ATMs, POS or similar embedded devices and systems
- Knowledge of PC networking (TCP/IP, AD, DHCP, DNS)
- Experience with Windows server and workstation environments
- Proven experience in hardware troubleshooting and replacement
- Experience with Windows server and workstation environments
- Familiarity and proficiency with hand tools required for support including Torx drivers, nut drivers, screwdrivers, side cutters
- Experience working in regulated environments (e.g., airports, public terminals) with attention to compliance and safety
- Proven ability to work independently with remote assistance as required
- Strong customer service skills and accountability
Preferred Experience:
- Airport or airline industry
- Server and systems installation
- Field service or technical support
- Diploma or certification in Computer Science/IT or related field
Details
- Hours: Based on business needs, weekends required.
- Pay: $25–$30/hour, based on experience
- Travel: Airport parking reimbursed.
- Security: Employment contingent on background checks
Embross is committed to diversity and inclusion. If you need accommodations during the hiring process, please contact [email protected]
Embross is a global leader in Airport Common Use and passenger self-service hardware and software solutions for the travel industry.
With more than 30 years of experience delivering mission-critical airport technologies, Embross empowers airlines and airports to accelerate passenger processing, streamline operations and elevate the traveler experience from curb to gate.
In 2015, Embross acquired IBM’s Travel & Transportation kiosk division, combining a rich legacy of industry expertise with progressive innovation. In 2019, the acquisition of Edge Airport expanded Embross into a full airport systems provider, including CUPPS, AODB, BRS, RMS, IDS and aeronautical billing solutions.
Vertically integrated and globally deployed, Embross owns every stage of production — from design and engineering to fabrication, software development, deployment and lifecycle support. With hardware and software teams working side by side, we deliver shorter development cycles, operational reliability and consistent quality.
Global Impact
32,000+ self-service solutions delivered
250+ airports with Embross solutions
110+ airline applications integrated
21,000+ devices monitored worldwide
Core Solutions
• Self-Service Kiosks
• Self Bag Drop
• Biometric Processing
• Common Use Passenger Processing Systems (CUPPS)
• Airport Operational Systems (AODB, BRS, RMS, IDS, AMInvoicing)
• Device Management & Monitoring
Embross combines advanced hardware and flexible software under one roof — helping airports and airlines modernize infrastructure, optimize throughput and prepare for the future of passenger travel.
Company size
201-500 employees
Industry
Airlines and Aviation
Org type
Privately Held
Headquarters
Richmond Hill, Ontario
Embross is a global leader in Airport Common Use and passenger self-service hardware and software solutions for the travel industry.
With more than 30 years of experience delivering mission-critical airport technologies, Embross empowers airlines and airports to accelerate passenger processing, streamline operations and elevate the traveler experience from curb to gate.
In 2015, Embross acquired IBM’s Travel & Transportation kiosk division, combining a rich legacy of industry expertise with progressive innovation. In 2019, the acquisition of Edge Airport expanded Embross into a full airport systems provider, including CUPPS, AODB, BRS, RMS, IDS and aeronautical billing solutions.
Vertically integrated and globally deployed, Embross owns every stage of production — from design and engineering to fabrication, software development, deployment and lifecycle support. With hardware and software teams working side by side, we deliver shorter development cycles, operational reliability and consistent quality.
Global Impact
32,000+ self-service solutions delivered
250+ airports with Embross solutions
110+ airline applications integrated
21,000+ devices monitored worldwide
Core Solutions
• Self-Service Kiosks
• Self Bag Drop
• Biometric Processing
• Common Use Passenger Processing Systems (CUPPS)
• Airport Operational Systems (AODB, BRS, RMS, IDS, AMInvoicing)
• Device Management & Monitoring
Embross combines advanced hardware and flexible software under one roof — helping airports and airlines modernize infrastructure, optimize throughput and prepare for the future of passenger travel.
Company size
201-500 employees
Industry
Airlines and Aviation
Org type
Privately Held
Headquarters
Richmond Hill, Ontario
