Service Technician

Job DetailsJob Location: New Stanton - New Stanton, PA 15672Purpose: 

Independently performs complex diagnostics, service repairs and maintenance work on customer and/or dealer-owned agricultural and turf equipment.  May require some direction or guidance from the Service Manager, Service Location Manager, or Shop Foreman.  

Key Responsibilities: 

Performs diagnostics and repairs on John Deere equipment and technology  

Mentors Service Technician Trainees and Service Technicians  

Conducts or supports customer clinics  

Perform diagnostics and repairs in the field as required   

Accountable for billable time and assigned work orders   

Responsible for complete and thorough documentation of diagnostics and repairs performed on work orders and on time submittal of information  

May participate in John Deere University Training programs required for the development of skills and knowledge  

Operates and maintains vehicles, tools and equipment required to perform job responsibilities  

Maintains a clean work area and performs work in a neat and orderly fashion  

Follows all safety rules and regulations in performing work assignments  

Maintains current knowledge of John Deere and competitive products  

All other duties as assigned 

Experience, Education, Skills and Knowledge: 

Experience performing service repairs; demonstrated experience consistently meeting performance metrics preferred  

Experience performing repairs and maintenance using special tools and equipment following Technical Manual procedures on machines of the Technician’s specialty  

Experience with the mechanical, electrical and hydraulic systems used in off road, construction, lawn, or heavy equipment  

Experience operating vehicles, tools, and equipment for diagnostic purposes  

Experience with basic computer functions; experience using Service ADVISOR™ or other computer based diagnostic repair tools preferred   

Experience working cooperatively in a team environment  

Experience communicating effectively verbally and in writing  

Must have an adequate toolset to perform job responsibilities  

High School Diploma, GED, or equivalent experience required; Associate degree preferred  

Valid driver’s license required

Qualifications