Service Solutions Representative

*Fully remote opportunity but preferred candidate reside in TN.

About Company

Mizuho OSI is the leader in the markets for specialty surgery and patient positioning. The company’s portfolio includes specialty surgical tables for procedure-specific approaches that improve patient outcomes in spine and orthopedic surgeries along with disposable and reusable surgical patient care products.

Job Summary

The Service Solutions Representative is responsible for selling the company’s products and services via telephone or electronic means to customers in an assigned region(s) within the United States. This role is responsible for generating and closing sales while meeting the sales quota established by senior management.

Responsibilities:

• Manage all stages of the sales cycle and be accountable for assigned service region(s) and sales quotas.
• Drive sales of Service Contracts within your region(s) for capital equipment, including new contracts, renewals and warranty conversions.
• Achieve or exceed monthly and quarterly sales quota booking targets.
• Review and analyze customer capital assets using Field Service Lightning (SFDC).
• Create leads and opportunities in SFDC.
• Maintain and update your SFDC funnel daily, ensuring forecast accuracy.
• Close deals effectively.
• Book service contract billing in SAP Upon successful sale.
• Provide weekly funnel updates to the Director, including progress and at-risk opportunities.
• Convert dormant accounts into long-term customers.
• Engage directly with existing customers via email or phone, advising on the benefits of Service Contracts to overcome objections.
• Serve as a trusted advisor to customers on products and services.
• Function calmly in a fast-paced environment, managing multiple priorities simultaneously.
• Positively manage changing plans, actions, and decisions while meeting or proposing modified deadlines.
• Maintain awareness of competitive information on products and services preferred by the marketplace.
• Establish effective rapport and productive relationships with Sales and Service teams, and build relationships with customers within assigned region(s).
• Evaluate customer needs and emphasize features and benefits that will enhance their business.
• Train and instruct team members within the department by sharing skills and information to assist in their development and advancement.
• Understand Mizuho OSI’s business objectives and the relationship between the Sales Operations department and those objectives. Support and follow the Corporate Vision, Mission & Value Statements, maintain the services and quality levels set by Mizuho OSI, and continually enable the company to be a great place to work.
• Understand, follow and support Mizuho OSI’s internal Quality System policies, procedures and work instructions including but not limited to applicable external regulations (21 Code of Federal Regulations Part 820 Quality System Regulations and applicable International Standards).

Qualifications & Requirements:

• Bachelor’s degree in business or related field; or equivalent combination of education and experience.
• Minimum of three (3) years’ selling experience in the medical marketplace; service contract selling and/or capital equipment preferred.
• Demonstrated sales success in the medical device industry or capital equipment space.

• Working knowledge of CRM, preferably SFDC funnel and quoting. Previous SAP and Service Max or SFDC Field Service Lightning experience is a plus.
• Excellent computer skills including proficiency with Windows-based personal computers and telephone systems. Ability to efficiently use Microsoft products such as Outlook, Word, Excel, and PowerPoint.
• Ability to coordinate and lead effective calls with customers at various levels within hospitals, including purchasing, materials management, biomed, and administrators.
• Working knowledge of sales processes; the Trust Triangle method is preferred.
• Ability to clearly express oneself verbally and in writing in the English language. Ability to communicate effectively with Team Members and other business contacts in a courteous and professional manner.
• Ability to successfully multi-task in a fast-paced environment by effectively managing the sales conversation while navigating through multiple systems.
• Intense customer focus with a high sense of urgency.
• Ability to provide Excellent interpersonal skills, including persuasion, communication, teamwork, listening, relationship building, self-motivation, and negotiation skills.
• Ability to quickly gather data, identify trends and/or issues, clearly communicate next steps, and diligently follow-up to ensure that opportunities are closed.
• Ability to ensure effective collaboration between Mizuho OSI Sales & Service departments.
• Ability to demonstrate an understanding and regular use of a time management process, which systematically structures work to provide effective task performance and plan and prioritize items to meet future demands.
• Ability to travel occasionally.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

NOTE: This job description in no way states or implies that these are the only duties or functions to be performed by the incumbent. Team Members will be required to follow any other job-related instructions and to perform any other job-related duties/functions requested by their People Leader.

Compensation: Base annual salary starting at $65,000- $75,000 DOE + potential annual bonus + comprehensive benefits package