Service & Sales Representative

JOIN OUR OLD TOWN TROLLEY FAMILY! Voted BEST EMPLOYER!

Named one of the Top 3 Employers and Best Leadership in St. Augustine. Proud winner of the Chamber Member of the Year and Florida’s First Coast Tourism Impact Award. Join the team everyone's talking about!

Position Purpose

The Service & Sales Representative is the face of Old Town Trolley Tours® of St Augustine (OTT-St Aug). The Service & Sales Representative is to give accurate information and guide customers to OTT-St Aug. The Service & Sales Representative will control the guest lines and organize tour departures to ensure tours stay on schedule and sell tickets to those in line who do not already have them. The customer’s first impression should be that we are professionals, and our company has integrity, is safe, and is fun. Customers judge our company by the way you do your job.

Employee Benefits

• Competitive pay and paid training: $15 per hour
• All FT Employees are eligible for paid vacation time, as well as company sponsored health and wellness plans
• All FT, PT and Seasonal employees are eligible for: paid sick time, 401K plan with company matching*, fun and upbeat work environment with various award and recognition celebrations throughout the year, First Stop Health - 24 hr. access to doctor by phone or computer for employee and their dependents (Employer pays 100%), discounts in retail stores and free admission to all company attractions

Operating tours, attractions and retail in Boston, Charleston, Key West, Nashville, San Antonio, San Diego, St. Augustine, Savannah, and Washington, DC since 1980!

Start your new Career with Us Today!

Requirements

Essential Functions

• Hand out brochures, collect ticket stubs from our guests, and apply a date stamp or direct guests to the ticket booths.
• Gather ticket stubs and e-tickets to be redeemed by the Sales Representative.
• Be knowledgeable of our products and pricing. Know the most popular things to do at each stop.
• Utilize exceptional sales skills including a strong pitch, handling objections, cross-selling, upselling, and closing the deal.
• Present the cost of tours and attractions based on the company’s pricing system.

Required Knowledge, Skills and Abilities

• Ability to work independently over long periods of time within the scope of established rules and regulations.
• Ability to work with a diverse CAST and the general public equally.  
• Ability to deal with unpleasant, angry, or discourteous people in a pleasant, calm, courteous manner.
• Ability to read, write and speak clear English in order to communicate with co-workers and the general public.
• Ability to learn new duties, policies and procedures and adjust to new situations encountered on the job within a reasonable amount of time.

Qualifications

• High school graduate or equivalent preferred.
• Outgoing and enjoy working with the public.
• Customer Service experience preferred.

Other Requirements

• Must pass pre-employment, background check and substance abuse testing.
• Have a passion for helping people and making their St Augustine experience a memorable one.