Service Rep PT<30 - Hours Vary
Boost your chances before you apply.
Hurley
Flint, MI, US
Summary
The Service Representative greets and directs visitors to the Medical Center while responding to inquiries regarding patients, staff, and services. They also monitor the lobby area and coordinate with public safety to ensure efficient operations and a welcoming environment.
Job Description
Receives and directs visitors to Medical Center to appropriate locations throughout complex. Responds to inquiries and requests regarding Hurley Medical Center patients, staff, services, and activities. Performs other related duties. Participates in all quality assessment and continuous quality improvement activities. Performs all job duties and responsibilities in a courteous and customer-focused manner according to the Hurley Family Standards of Behavior. Works under direction of Director, Marketing Support Services or designee.
Responsibilities
- Greets and directs visitors to Hurley Medical Center in courteous, helpful, and respectful manner. Distributes visitor passes according to established visiting policies, and in compliance with patient confidentiality policies.
- Answers telephone and responds to inquiries in courteous, helpful, and respectful manner.
- Accesses computer through a terminal to obtain necessary patient information.
- Provides or facilitates provision of miscellaneous services to patients, visitors, and employees as necessary. Coordinates with and assists delivery people as needed.
- Observes lobby area for situations that may require special attention or assistance. Coordinates with Public Safety Officer assigned to lobby regarding daily work schedule and need for support.
- Monitors wheelchair availability in lobby area in cooperation with Public Safety Officers.
- Exercises limited independent judgment regarding minor problems that arise at the service desk.
- Maintains Service Desk area to ensure efficiency of operation and desirable appearance.
Qualifications
Opportunity is the foundation of a career at Hurley Medical Center. As a premier public non-profit teaching hospital, Hurley provides a range of experience simply unavailable anywhere else in the region. Our world-class training and development helps our doctors, nurses, staff, and administrators continuously grow. Personally, there is literally no limit to the fulfillment only a career in healthcare can offer — especially in a hospital that sees more than a 100,000 patients each year. Quite simply...we educate and employ the best of the best.
The key to our success: OUR EMPLOYEES. The 3,000 dedicated people who work at Hurley make a difference in countless lives each day, providing expert care and compassion in our state of the art facility. Hurley strives to use the best and latest technologies and innovations to bring the people of Mid-Michigan and beyond, nothing but the best care.
Hurley is home to the region’s only Level I Trauma Center, Level II Pediatric Trauma Center, Burn Center, Pediatric Intensive Care Unit, Hernia Center of Excellence and Acute Care for the Elderly Unit. We serve the youngest members of our community with Hurley Children’s Hospital, located within Hurley Medical Center, the only in the region. We also have Genesee County’s highest and only Level III Neonatal Intensive Care Unit.
Hurley Medical Center maintains affiliations with Michigan State University, the University of Michigan-Ann Arbor, the University of Michigan-Flint, Children’s Hospital of Michigan DMC, Mott Community College and Henry Ford Health System.
Located in the heart of Downtown Flint, we offer competitive salaries and benefits. Surrounding the hospital, you will find a thriving and growing environment which includes great shopping, entertainment, museums, a cultural center and a planetarium.
Founded
1908
Company size
1,001-5,000 employees
Industry
Hospitals and Health Care
Org type
Nonprofit
Headquarters
Flint, MI
Opportunity is the foundation of a career at Hurley Medical Center. As a premier public non-profit teaching hospital, Hurley provides a range of experience simply unavailable anywhere else in the region. Our world-class training and development helps our doctors, nurses, staff, and administrators continuously grow. Personally, there is literally no limit to the fulfillment only a career in healthcare can offer — especially in a hospital that sees more than a 100,000 patients each year. Quite simply...we educate and employ the best of the best.
The key to our success: OUR EMPLOYEES. The 3,000 dedicated people who work at Hurley make a difference in countless lives each day, providing expert care and compassion in our state of the art facility. Hurley strives to use the best and latest technologies and innovations to bring the people of Mid-Michigan and beyond, nothing but the best care.
Hurley is home to the region’s only Level I Trauma Center, Level II Pediatric Trauma Center, Burn Center, Pediatric Intensive Care Unit, Hernia Center of Excellence and Acute Care for the Elderly Unit. We serve the youngest members of our community with Hurley Children’s Hospital, located within Hurley Medical Center, the only in the region. We also have Genesee County’s highest and only Level III Neonatal Intensive Care Unit.
Hurley Medical Center maintains affiliations with Michigan State University, the University of Michigan-Ann Arbor, the University of Michigan-Flint, Children’s Hospital of Michigan DMC, Mott Community College and Henry Ford Health System.
Located in the heart of Downtown Flint, we offer competitive salaries and benefits. Surrounding the hospital, you will find a thriving and growing environment which includes great shopping, entertainment, museums, a cultural center and a planetarium.
Founded
1908
Company size
1,001-5,000 employees
Industry
Hospitals and Health Care
Org type
Nonprofit
Headquarters
Flint, MI
