Service Manager | Commission-Based - Tonkin Gresham Honda

Job DetailsJob Location: Tonkin Gresham Honda - Gresham, OR 97060Job Category: ServiceAre you an experienced automotive service leader ready to take your career and income to the next level? Tonkin Gresham Honda is seeking a driven, customer-focused Service Manager to lead a thriving, high-volume service department with an established customer base and a talented team of advisors and technicians. This is more than just a management position. It's an opportunity to take ownership of a successful operation, influence dealership performance, develop future leaders, and be rewarded for your results through a highly competitive, performance-driven compensation plan. If you're passionate about operational excellence, building high-performing teams, and delivering an exceptional customer experience, we want to hear from you.

As part of the Tonkin Family of Dealerships, one of the Pacific Northwest's most respected automotive organizations, you'll have the resources, support, and career growth opportunities needed to succeed. We are looking for a leader who can drive profitability, elevate customer satisfaction, and foster a culture of accountability, teamwork, and continuous improvement while helping shape the future success of our dealership.

Why Join Tonkin Gresham Honda?

Tonkin Gresham Honda is part of one of the Pacific Northwest's most respected automotive groups. We are committed to providing our employees with the tools, support, and opportunities they need to succeed. If you're passionate about leadership, operational excellence, and growing a profitable service department, this is an opportunity to make a significant impact while earning top-tier compensation.

What we offer:

High-volume Honda dealership with a strong customer base

Performance-driven compensation plan

Established team of service advisors and technicians

Supportive leadership and resources for success

Career advancement opportunities within the Tonkin Automotive Group

Employee discounts on vehicles, parts, and service

Medical, Dental, Vision, and Life Insurance

401(k) with company match

Paid Time Off and paid holidays

Service Manager Job Responsibilities

Lead and oversee all daily service department operations

Drive revenue growth, profitability, and customer satisfaction

Recruit, train, coach, and develop service advisors and technicians

Monitor department performance metrics and implement improvement strategies

Ensure excellent customer service and effective handling of customer concerns

Maintain manufacturer standards and dealership policies

Manage technician productivity, efficiency, and workflow

Review financial statements, budgets, and departmental reports

Collaborate with Parts, Sales, and dealership leadership to achieve overall business goals

Promote a positive, team-oriented culture focused on accountability and performance

Service Manager Compensation & Benefits

In addition to competitive pay, our benefits are designed to support you and your family…

Employer-subsidized Medical and Dental insurance, with comprehensive coverage options

Company-Paid Life Insurance, Employee Assistance Plan, and text-based Telehealth

A variety of voluntary benefit options, including Short and Long-Term Disability, Critical Illness, Accident, Pet, as well as additional life insurance for you and your family

401(k) with Company Match

Generous Paid Time Off that begins accruing from Day 1

Exclusive employee pricing for you and your family on parts, service, and vehicles

QualificationsService Manager Qualifications

Previous automotive Service Manager or Fixed Operations leadership experience

Previous import OEM experience, preferably Honda.

Proven track record of driving service department profitability and customer satisfaction

Strong leadership, coaching, and team-building abilities

Excellent communication and conflict-resolution skills

Experience analyzing KPIs, financial performance, and operational metrics

Strong organizational and problem-solving skills

Proficiency with dealership management systems and service department software

Corporate requirements: Must be 18 years or older with a valid driver's license and clean driving record, able to pass a criminal background check and pre-employment drug screen.

Ready to Take the Wheel?

If you're a proven automotive service leader looking for a high-income opportunity with a respected dealership group, we want to hear from you. Apply today and discover why Tonkin Gresham Honda is the right place to accelerate your career.