Toyota Service Lane Manager
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Hudson Automotive Group
Clarksville, TN, US
Summary
The Service Lane Manager is responsible for developing, coaching, and mentoring a high-performing service drive team to deliver exceptional customer experiences and meet performance goals. This role involves guiding customers through the service process while maintaining high standards of customer satisfaction and managing staff accountability.
Job Description
Job DetailsJob Location: Wyatt Johnson Toyota - Clarksville, TN 37040Salary Range: $100,000.00 - $120,000.00 Base+Commission/monthJob Shift: Open to ClosingWyatt Johnson Toyota, part of Hudson Automotive Group, is on the lookout for an Experienced Service Lane Manager to join our award-winning, high-volume service team. Hudson Automotive is one of the largest and fastest-growing automotive dealer groups in the Southeast U.S., and we’re passionate about delivering an exceptional customer experience. If you’re an experienced Service Lane Manager with a track record of success developing, coaching and developing high performing service drive teams, it’s time to shift your career into gear with Wyatt Johnson Toyota!
What do we offer?
Collaborative work environment and customer centric culture
Top Compensation (Our top performing Service Lane Managers earning $120K + annually)
Hudson Academy: Continuous Employee Professional Development
Medical, Dental, Vision, and Life Insurance
Employer Contributed 401k W/ Match
Paid Vacation/Holidays
Paid Time Off: All Full-time employees can accrue up to 10 PTO days per year
Employee discounts on vehicles, products & services
Paid Training/Employee Development
Career growth/advancement opportunities within the dealership and our Auto Group
Employee discounts on vehicles, products, and services
Who are we looking for?
Energetic leader with the ability to develop and mentor a top performing service drive team.
Leader with a proven track record of delivering on goals while maintaining the highest standards of customer service and satisfaction.
Ability to collaborate with other departments and build great teams.
Qualifications:
3-5 Years of Previous Service Advisor experience is Required
Previous Service Lane Management Experience Preferred
Ability to develop, coach and mentor Service Drive Staff.
Proven experience delivering a strong customer experience.
Ability to successfully guide customers throughout the service process.
Customer Relationship Management (CRM) Software Experience. (CDK experience preferred)
Maintain accountability of supervised staff.
Implement and follow a strong T.O. and CSI follow up process.
Are you ready to work in a rewarding, high-energy environment, and state-of-the-art facility? Come take the next step of your career with Hudson Automotive Group!
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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