Service Dispatch Coordinator

Job Details: Job Location: 1740 COFRIN DR - GREEN BAY, WI, Salary Range: $22.00 - $24.00Hourly,
Join a company where your contributions directly impact customer success and your earnings grow with you.

Cash Depot is the largest independent provider in the United States specializing in retail cash management, consumer financial services, ATM solutions, and air/vac systems. An award-winning provider of financial technology, equipment, and services since 1983, we are supported by more than 270 operational employees and 160 nationwide service technicians. Our team is dedicated to meeting our partners' needs through top-rated customer service, innovative technology, durable equipment, and dependable on-site maintenance.

JOB SUMMARY

Partner with and dispatch field service technicians to resolve customer service issues as quickly as possible.

Create service work orders and dispatch/schedule field service technicians to service equipment and resolve issues on-site. Following company dispatch priority policies and maintaining strong communication skills are critical to the success of the service organization.

Why You'll Love This Opportunity

Set Schedule with Consistent Days Off
Enjoy a predictable schedule of Saturday through Wednesday, giving you Thursday and Friday off every week.

Earn More on Weekends
In addition to your hourly wage, you'll receive:

$2/hour shift premium on Saturdays
$3/hour shift premium on Sundays

This means you can boost your earnings simply by working your regularly scheduled weekend shifts.

Share in Company Success
Our generous annual profit-sharing bonus allows employees to directly benefit from the company's growth and success.

Career Growth Opportunities
We invest in our employees through training and development opportunities, allowing you to expand your skills and grow your career.

Schedule

This is a full-time position with the following schedule:

Saturday & Sunday: 8:00 AM - 4:00 PM
Monday, Tuesday & Wednesday: 8:00 AM - 5:00 PM
Thursday & Friday: Scheduled days off

The ideal candidate is comfortable working weekends and appreciates the additional earning potential provided through weekend shift differentials.

ESSENTIAL FUNCTIONS / DUTIES & RESPONSIBILITIES

Attend company-provided training classes as required.
Dispatch Field Service Technicians and assign calls per company policy.
Monitor Field Service routes and identify route optimization opportunities.
Promptly handle incoming ticket requests and service-related emails.
Identify and recommend efficiency improvements.
Operate as a team player and maintain strong communication with assigned Field Service Technicians.
Provide coverage for other zones when needed.
Manage assigned territory to meet service goals and expectations.
Maintain phone line availability and respond to technician emails within five minutes.
Coordinate with couriers, vendors, and key accounts to schedule and follow up on service meetings.
Build and manage daily technician routes in MOVR.
Prioritize and manage cash-related service tasks and enforce cash security protocols.
Create and accurately classify Morphis tickets.
Monitor operational boards and maintain detailed notes on service activities.
Perform other duties as assigned.

REQUIREMENTS

High School Diploma or GED required; Associate Degree preferred.
1+ year of professional experience; previous call center experience is a plus.
Ability to work a weekend-inclusive schedule.
Proficiency with Microsoft Office Suite and related systems.
Strong organizational, multitasking, and problem-solving abilities.
Excellent written and verbal communication skills.
Results-oriented with a strong sense of urgency.
Ability to adapt to changing priorities and business needs.

Benefits & Rewards

We believe in sharing success with our employees, which is why our benefits package is designed to invest in you today and in the future:

Generous Annual Profit-Sharing Bonus
Weekend Shift Premiums ($2/hour Saturday, $3/hour Sunday)
Competitive Medical, Dental & Vision Coverage
Company-Paid Life Insurance & Short-Term Disability
Paid Holidays and PTO
Medical Deductible Reimbursement Program
Wellness Benefit Programs
401(k) with Company Match

If you're looking for a stable schedule, additional weekend earning opportunities, and a company that rewards employee contributions through profit sharing, we'd love to hear from you.

Apply today and become part of the Cash Depot team.
Qualifications: