Service Desk Technician

Junior Service Desk Technician (Part-Time)

Location: Hybrid (San Francisco Bay Area Preferred)
Type: Part-Time Contractor
Schedule: Approximately 20-30 hours per week

About the Role

We are seeking a motivated and customer-focused Junior Service Desk Technician to join our team on a part-time basis. This role is ideal for someone early in their IT career who enjoys helping users, troubleshooting technical issues, and learning new technologies in a fast-paced environment.

You will serve as the first point of contact for employees requiring technical assistance and will work closely with senior IT staff to resolve hardware, software, and system-related issues.

Responsibilities

• Provide first-level technical support via email, chat, and video calls.

• Troubleshoot hardware, software, networking, and account access issues.

• Manage and resolve support tickets in a timely manner.

• Assist with user onboarding and offboarding processes.

• Configure laptops, workstations, and peripheral devices.

• Support Microsoft 365, Google Workspace, and common business applications.

• Document issues, resolutions, and technical procedures.

• Escalate complex issues to senior IT team members when necessary.

• Maintain a high level of customer service and communication.

Requirements

• 2+ year of experience in IT Support, Service Desk, or Help Desk roles.

• Basic understanding of Windows and macOS operating systems.

• Familiarity with Microsoft 365 and/or Google Workspace.

• Knowledge of networking fundamentals (Wi-Fi, VPN, DNS, TCP/IP).

• Strong troubleshooting and problem-solving skills.

• Excellent verbal and written communication skills.

• Ability to work independently in a remote environment.

• Professional level of English.

Nice to Have

• Experience with ticketing systems such as Jira Service Management, Zendesk, Freshservice, or ServiceNow.

• Basic knowledge of identity and access management tools.

• Experience supporting remote teams.

• IT certifications such as CompTIA A+, Google IT Support, or Microsoft Fundamentals.

What We Offer

• Flexible remote work environment.

• Opportunity to learn from experienced IT professionals.

• Exposure to modern cloud-based technologies.

• Collaborative and supportive team culture.

• Potential for long-term growth opportunities.

If you're passionate about technology and enjoy helping people solve technical challenges, we'd love to hear from you.