Service Desk Representative

Job DetailsJob Location: Active Wellness Center at Napa - Napa, CA 94558Position Type: Part TimeSalary Range: $17.00 - $19.00 HourlyTravel Percentage: None 

Location: Active Wellness Center at Napa - Napa, CA

Pay Transparency: $17.00 - $19.00 per hour (DOE); Minimum rates may vary based on local wage laws. Pay depends on factors including site location, specialty, certifications, work experience, and other business needs. 

Role and Responsibilities

The Service Desk Representative is a high profile customer service position delivering beyond our member's expectations. They contribute to member retention, as well as new membership sales. This person has the responsibility of being responsive to members; checking members in and acting as a resource for members' needs of goods and services while in the club facilities. The Service Desk Representative acts as the clubs first line of communication with members and creates a friendly and welcoming environment.

Specific Responsibilities

Essential Functions

Greet members/guests enthusiastically and efficiently handle the check-in process
Answer telephone and field calls
Schedule services appointments and take reservations either in person or by phone
Assist members with purchases of retail goods and club services
Present membership information to prospective members, as well as refer them to Member Sales Department
Be knowledgeable about all programs and activities offered throughout the center
Promote club services and activities
Assist with keeping the club well stocked and clean
Inventory of food items as well as locker and laundry service
Maintain communication log and lost & found ledger
Handle member injury and illness incident reporting
Administer emergency care to members and guests in need of assistance
Work as a TEAM with all other departments
Other duties and responsibilities as assigned by supervisor

Other Functions

Promote club services and activities
Assist with keeping the club well stocked and clean
Attend Active Wellness site meetings and trainings
Handle injury and illness and security incident reporting

QualificationsQualifications and Education Requirements

Previous health club personal training experience is a plus.
Previous experience with Member Management Systems is a plus.
Basic accounting skills, customer service skills, results oriented, basic computer skills, ability to multitask, and commitment to the fitness industry
Minimum GED/High School Diploma or equivalent
Must be detail oriented, organized and highly responsive with a commitment to customer service
Strong verbal communication skills
Basic computer skills, customer service skills, results oriented, ability to multitask, and commitment to the fitness industry
AED/CPR/First Aid Certified
Proof of citizenship or legal status

Physical and Working Conditions

Ability to take the responsibility for the health and safety of others
Ability to stand for several hours in a same shift; ability to lift 25 lbs
Fitness club environment
Must follow OSHA and Active Wellness safety standards

Benefits

Health, Dental and Vision Insurance (Full Time)
Health Flexible Spending Account (Full Time)
Paid Time Off (Full Time)
Parking & Transit Flexible Spending Accounts
401(k) (Eligible after 1 year of service + 1000 work hours)
Legal Support Plan
Employee Assistance Program & Mental Health Support Service
Complimentary Club Membership and Discounts on Active Products (where applicable)

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

Active Wellness LLC is an equal opportunity employer.