Service Deli Associate

Description

We are looking for courteous, customer-focused Deli Associates who are committed to providing customers with the best service possible. Deli Associates will clean, prepare workstations and displays, answer questions and respond to customer requests, and provide information to clients to ensure that they select the products that best fit their needs. To succeed as a Deli Associate, you should be polite, prompt, and knowledgeable.

Additionally, you should be able to meet the physical demands of the position while providing customers with the best possible experience.

A Service Deli Associate is responsible for handling, serving, and making ready to eat food products while interacting with customers to make sales.

• Respond to customer queries, make product recommendations and provide samples
• Help customers locate, choose and buy products
• Weigh, label, package and make products ready for billing and delivery
• Stock and organize displays and showcases
• Clean the work areas and maintain tools and equipment
• Coordinate with other staff in following food safety and hygiene procedures according to company policy
• Ensure prompt service and high level of customer satisfaction

Requirements

• Organized with a high attention to detail, consistently follows through on commitments
• Demonstrates the ability to handle multiple demands
• Communications skills – clear directions, good listener
• Experience serving the public
• Ability to project friendly, outgoing personality
• Prolonged standing, walking, squatting, and/or bending
• Ability to lift heavy boxes frequently up to 40 pounds and occasionally team lifting to 75 pounds
• Repetitive use - hand to finger motions, handle or feel objects, reach with hands and arms
• Must be able to adjust vision to both day and night lighting and be able to focus on distant and close-range projects
• Ability to walk and stand for long periods
• Ability to work in cold, wet conditions
• Ability to read and interpret documents such as department manuals and reports
• Ability to prioritize work tasks, multi-task, and maintain focus
• Willingness to work weekends
• Regular, predictable attendance
• Willingness and ability to learn and grow to meet the changing requirements of the job
• Evening/night work may be required
• Occasional high stress when dealing with systems/customers/staff
• Ability to work a flexible schedule to include a variety of shifts -- afternoons, nights, weekends, and holidays
• Ability to have a positive attitude always
• Understand key business standards related to food, service, and cleanliness
• Problem solving – Anticipating, analyzing, and identifying problems
• Continuously interacting with customers and co-workers
• Must be a self-starter in all aspects of your job
• Good communication skills
• Knowledge of various cleaning products and when to use them
• Ability to clean and disinfect various surfaces
• Knowledge of safety guidelines when working with chemical cleaners
• Excellent time-management skill
• Assist other customers in all departments, in prompt friendly courteous manger, referring them to other staff when necessary
• Maintain department logs, cleaning schedules, safety materials, and inventory document
• Must have basic knowledge of math, weights, and measures
• Have knowledge fresh food products and ability to reference customer questions
• Performs duties in a safe and efficient manner
• Participates in training activities to increase personal skill levels, and to improve overall department processes and customer service
• Perform other tasks assigned by management