Service Customer Service Representative | Hourly - South Tacoma Honda
Boost your chances before you apply.
Gee Automotive Companies
Tacoma, WA, US
Summary
The representative will serve as the primary point of contact for service customers, managing appointment scheduling and answering inquiries via phone, text, and email. They will also perform outbound outreach for maintenance reminders and document all interactions within the dealership's software systems.
Job Description
Job DetailsJob Location: South Tacoma Honda - Tacoma, WA 98409Salary Range: $20.00 - $25.00 HourlyJob Category: ServiceLooking for a customer-focused role with a stable schedule, great team environment, and opportunities for growth? South Tacoma Honda is looking for a Service Customer Service Representative to help deliver an exceptional experience to our service customers from their first phone call through their service appointment.
In this role, you'll be the first point of contact for many of our customers, helping schedule service appointments, answer questions, and ensure every customer receives professional, friendly communication. If you enjoy helping people, staying organized, and working in a fast-paced environment, we'd love to meet you.
Why Join South Tacoma Honda?
At South Tacoma Honda, we're committed to creating an outstanding experience for both our customers and our employees. We provide the training, tools, and support needed to help you succeed while offering opportunities for long-term career growth within a respected and growing dealership group.
Friendly, team-oriented culture
Stable, full-time employment
Growth and advancement opportunities
Ongoing training and development
Modern dealership facilities
Supportive leadership team
Employee discounts on vehicles, parts, and service
Service Customer Service Representative Job Responsibilities
Answer incoming service calls and respond to customer inquiries
Schedule, confirm, and reschedule service appointments
Make outbound calls to customers regarding maintenance reminders, declined services, missed appointments, and follow-up communication
Respond to customer leads through phone, text, email, and online inquiries
Accurately document customer interactions in dealership software systems
Work closely with service advisors and service management to maximize appointment show rates
Deliver professional and courteous customer service with every interaction
Follow established call, text, and email processes
Assist with service retention and customer satisfaction initiatives
Maintain accurate records and appointment information
Service Customer Service Representative Benefits and Compensation
In addition to competitive pay, our benefits are designed to support you and your family…
Employer-subsidized Medical and Dental insurance, with comprehensive coverage options
Company-Paid Life Insurance, Employee Assistance Plan, and text-based Telehealth
A variety of voluntary benefit options, including Short and Long-Term Disability, Critical Illness, Accident, Pet, as well as additional life insurance for you and your family
401(k) with Company Match
Generous Paid Time Off that begins accruing from Day 1
Exclusive employee pricing for you and your family on parts, service, and vehicles
QualificationsService Customer Service Representative Qualifications
Previous customer service, call center, scheduling, hospitality, retail, or administrative experience preferred
Strong phone and communication skills
Ability to multitask and stay organized in a fast-paced environment
Basic computer and data entry skills
Positive attitude and strong work ethic
Professional and customer-focused demeanor
Ability to work a flexible schedule, including occasional Saturdays
Corporate requirements: Must be 18 years or older with a valid driver's license and clean driving record, able to pass a criminal background check and pre-employment drug screen.
Apply Today!
If you're passionate about helping customers and want to build a career with a dealership that values its team members, apply today and join South Tacoma Honda as our next Service Customer Service Representative.
The Gee Automotive Companies began in 1983 when George Gee opened a Pontiac dealership in Spokane, Washington, which quickly became the largest in the state. In 1991, the company added GMC to its offerings, and in 2000, it relocated to new facilities in Liberty Lake, WA.
In 2003, Ryan Gee became President and CEO, building on his parents' legacy by expanding the company to include Buick, Porsche of Spokane, Kia in Spokane and Coeur d'Alene, and Cadillac in Coeur d'Alene. Ryan focused on cultivating talent within the organization, bringing on skilled managers such as Jeff Jackson, who became president in 2010 while Ryan remained as CEO and Dealer Principal.
The company has since expanded beyond Spokane, notably acquiring 13 dealerships from the Tonkin Group in Portland in 2017. Currently, Gee Automotive includes Eastside Subaru in Kirkland, WA; South Tacoma Honda in Tacoma, WA; and Gresham Subaru in the Portland, OR area. Under Ryan's leadership, the company now operates 40 dealerships, including the recent additions of Honda World and Olympia Kia Subaru. Additionally, it manages a parts wholesale business, an automotive retail financing arm, an automotive wholesale operation, an off-site sale company, and two Allstate insurance agencies, employing over 2,500 team members focused on exceptional customer service across the Northwest.
The common theme throughout the history of the Gee Automotive Companies has been families serving families. While they have experienced substantial growth, their commitment remains to be a good business that provides great customer experiences, excellent career opportunities, and a positive community impact.
Founded
1983
Company size
1,001-5,000 employees
Industry
Transportation and Logistics
Org type
Privately Held
Headquarters
Liberty Lake, Washington
The Gee Automotive Companies began in 1983 when George Gee opened a Pontiac dealership in Spokane, Washington, which quickly became the largest in the state. In 1991, the company added GMC to its offerings, and in 2000, it relocated to new facilities in Liberty Lake, WA.
In 2003, Ryan Gee became President and CEO, building on his parents' legacy by expanding the company to include Buick, Porsche of Spokane, Kia in Spokane and Coeur d'Alene, and Cadillac in Coeur d'Alene. Ryan focused on cultivating talent within the organization, bringing on skilled managers such as Jeff Jackson, who became president in 2010 while Ryan remained as CEO and Dealer Principal.
The company has since expanded beyond Spokane, notably acquiring 13 dealerships from the Tonkin Group in Portland in 2017. Currently, Gee Automotive includes Eastside Subaru in Kirkland, WA; South Tacoma Honda in Tacoma, WA; and Gresham Subaru in the Portland, OR area. Under Ryan's leadership, the company now operates 40 dealerships, including the recent additions of Honda World and Olympia Kia Subaru. Additionally, it manages a parts wholesale business, an automotive retail financing arm, an automotive wholesale operation, an off-site sale company, and two Allstate insurance agencies, employing over 2,500 team members focused on exceptional customer service across the Northwest.
The common theme throughout the history of the Gee Automotive Companies has been families serving families. While they have experienced substantial growth, their commitment remains to be a good business that provides great customer experiences, excellent career opportunities, and a positive community impact.
Founded
1983
Company size
1,001-5,000 employees
Industry
Transportation and Logistics
Org type
Privately Held
Headquarters
Liberty Lake, Washington
