Service Customer Care Coordinator
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New Century Auto Group
Temecula, CA, US
Summary
The Service Customer Care Coordinator will greet customers, manage service appointments, and handle administrative tasks such as processing payments and organizing service documentation. This role ensures a welcoming and professional environment for all customers visiting the service department.
Job Description
Service Customer Care Coordinator
Airstream Inland Empire • Service Department • Part-Time • Monday–Friday
"Service Beyond The Ordinary"
About the Role
We are introducing a new part-time position within our Service Department focused on providing an excellent customer experience while supporting daily administrative needs. This role will be a key point of contact for customers arriving for service and will help us deliver on our commitment to "Service Beyond The Ordinary" by making every customer interaction welcoming, professional, and seamless.
What You'll Do
- Greet and check in customers arriving for service
- Assist with customer drop-off and pick-up
- Schedule and confirm service appointments
- Answer phones and assist with general customer questions
- Process customer payments and cashiering
- Complete customer check-in and check-out paperwork
- Scan, file, upload, and organize service documents
- Assist Service Advisors with administrative tasks
- Help maintain an organized and welcoming customer area
- Provide general administrative and customer service support as needed
Schedule & Compensation
Part-time, Monday through Friday. Pay range: $21–$23 per hour, with the higher end of the range based on proven, relevant work experience.
What We're Looking For
- Friendly, professional, and customer-focused
- Organized, dependable, and detail-oriented
- Strong communication and multitasking skills
- Comfortable using computers and learning new systems
- Able to handle customer payments and basic financial transactions accurately
- Previous customer service, receptionist, cashier, administrative, automotive, or RV experience is a plus
- Willing to jump in and support the team wherever needed
The Ideal Candidate
You enjoy working with people, take pride in being organized, and understand the importance of creating a positive customer experience. RV experience is not required—we can teach you our systems and processes. What matters most is your attitude, customer service skills, attention to detail, and desire to help us deliver "Service Beyond The Ordinary" to every customer.
New Century Auto Group is a family-owned group of automotive dealerships in Southern California and Las Vegas, NV. Our business revolves around customer service and relationships. Each dealership has a dedicated team whose goal is to provide exceptional service and a premium experience to everyone who walks in.
Company size
501-1,000 employees
Industry
Retail Motor Vehicles
Org type
Privately Held
Headquarters
Greater Los Angeles, CA
New Century Auto Group is a family-owned group of automotive dealerships in Southern California and Las Vegas, NV. Our business revolves around customer service and relationships. Each dealership has a dedicated team whose goal is to provide exceptional service and a premium experience to everyone who walks in.
Company size
501-1,000 employees
Industry
Retail Motor Vehicles
Org type
Privately Held
Headquarters
Greater Los Angeles, CA
