Service Coordinator - Inside Sales

Company Overview

Hamilton Company is a worldwide leader in the design and manufacture of manual, semi-automated and robotic products for precision fluid measuring. We specialize in the development, manufacturing and customization of precision measurement devices, automated liquid handling stations, and sample management systems. For more than 60 years, Hamilton has been satisfying customer needs by combining quality materials with skilled workmanship, ensuring the highest level of performance of every precision fluid measuring device we manufacture.

Responsibilities

Serves as the primary liaison among Sales, Finance, and the Customer, ensuring seamless coordination and execution of quoting, invoicing, and service agreement management.

Drive Internal Sales: Manage the sales process for service agreements.

Support Pre-Sales: Assist sales teams by providing quotes and information on service agreements.

Negotiate and Manage Agreements: Handle the management and revision of service agreement terms and conditions.

Ensure Revenue Accuracy: Collaborate with finance on monthly reporting to guarantee proper invoicing and service agreement revenue recognition.

Track Agreement Performance: Generate regular reports that detail the status and performance of service agreements.

Manage Service Agreement Data: Maintain accurate records of service agreements and related assets within the CRM system.

Maintain Pricing and Quoting Tools: Keep service agreement pricing accurate and up to date within the quoting system.

Process CRM Data Corrections: Manage any necessary revisions to service agreement assets and configurations in the CRM.

Contract Expertise: Understand, interpret, and apply legal contracts, including sales agreements and vendor agreements.

Customer Communication: Communicate effectively with customers via email and meetings regarding service agreement quotes, terms, compliance, and other relevant matters.

Team Collaboration: Communicate with team members by keeping them informed on contract status, pricing, and product details.

Invoice Management: Oversee the invoicing process for all purchased service agreements.

Qualifications

• Five (5) plus years of customer service or similar experience.
• Must have Microsoft experience, i.e. Outlook, Word, Excel, Access and PowerPoint.
• Technical aptitude and proven sales ability to effectively articulate product value and close deals.
• Excellent verbal and written communication skills.

Education/Experience

• High school diploma or GED required.  Some college or degree preferred.

About Hamilton

• Established, stable, and reliable company.
• Comprehensive benefits package: medical, dental, vision insurance; paid vacation and sick time; disability insurance; 401(k); tuition reimbursement; and more.
• Engaging and innovative design projects.
• Strong opportunities for professional growth.
• Commitment to sustainable design practices.
• Personal Protective Equipment (PPE) may be required (provided by employer).
• Drug and background screenings required.

Equal Employment Opportunity - It is the policy of this organization to provide equal employment opportunities to all qualified applicants without regard to race, creed, color, national origin, sex, age 40 and over, disability, marital status, sexual orientation, gender identity, genetic information, citizenship status, religious preference, or veteran status in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.

Mid Salary