Service BDC Representative | Hourly - Jim Click Ford
Boost your chances before you apply.
Gee Automotive Companies
Tucson, AZ, US
Summary
The Service BDC Representative manages inbound and outbound customer communications to schedule service appointments and maintain accurate records. They also promote dealership service specials and maintenance programs while ensuring a positive customer experience.
Job Description
Job Details: Job Location: Jim Click Ford - Tucson, AZ, Salary Range: Undisclosed, Job Category: Service, We are seeking a motivated, customer-focused Service BDC Representative to support our Service Department by handling inbound and outbound customer communications, scheduling service appointments, and helping deliver an exceptional customer experience.
Why Join Us?
Consistent hours in a professional dealership environment
Supportive team culture with training and clear expectations
Stable position with long‑term opportunity
Clean, organized workspace focused on accuracy and service
Service BDC Representative Job Responsibilities
Answer inbound calls, emails, texts, and online service inquiries
Schedule, confirm, and reschedule service appointment.
Conduct outbound calls for maintenance reminders, missed appointments, declined services, and customer retention efforts
Maintain accurate customer records in the CRM and dealership systems
Follow up with customers, Service Advisors, and managers regarding service needs and appointments
Promote dealership service specials and maintenance programs
Meet appointment-setting and productivity goals
Service BDC Representative Benefits & Compensation
Employer-subsidized Medical and Dental insurance with comprehensive coverage options
Company-paid Life Insurance, Employee Assistance Plan, and text-based Telehealth
A variety of voluntary benefits, including Short and Long-Term Disability, Critical Illness, Accident, Pet Insurance, and additional Life Insurance options
401(k) with Company Match
Generous Paid Time Off that begins accruing on Day 1
Exclusive employee pricing for you and your family on parts, service, and vehicle purchases
Qualifications: Service BDC Representative Qualifications
Previous customer service, call center, BDC, or administrative experience preferred
Strong communication and phone skills
Basic computer proficiency, including Microsoft Office
Ability to multitask in a fast-paced environment
Professional, positive attitude with a strong customer-service focus
Dealership, CRM, or service scheduling experience is a plus
Must be available to work varied shifts, including Saturdays
Corporate Requirements: Must be 18 years or older with a valid driver’s license and clean driving record able to pass a criminal background check and pre-employment drug screen.
Ready to Get Started?
We're hiring now and looking to move quickly. If you're ready to support a busy service team and build a stable career in the automotive industry, apply today and take the first step with Jim Click Ford!
The Gee Automotive Companies began in 1983 when George Gee opened a Pontiac dealership in Spokane, Washington, which quickly became the largest in the state. In 1991, the company added GMC to its offerings, and in 2000, it relocated to new facilities in Liberty Lake, WA.
In 2003, Ryan Gee became President and CEO, building on his parents' legacy by expanding the company to include Buick, Porsche of Spokane, Kia in Spokane and Coeur d'Alene, and Cadillac in Coeur d'Alene. Ryan focused on cultivating talent within the organization, bringing on skilled managers such as Jeff Jackson, who became president in 2010 while Ryan remained as CEO and Dealer Principal.
The company has since expanded beyond Spokane, notably acquiring 13 dealerships from the Tonkin Group in Portland in 2017. Currently, Gee Automotive includes Eastside Subaru in Kirkland, WA; South Tacoma Honda in Tacoma, WA; and Gresham Subaru in the Portland, OR area. Under Ryan's leadership, the company now operates 40 dealerships, including the recent additions of Honda World and Olympia Kia Subaru. Additionally, it manages a parts wholesale business, an automotive retail financing arm, an automotive wholesale operation, an off-site sale company, and two Allstate insurance agencies, employing over 2,500 team members focused on exceptional customer service across the Northwest.
The common theme throughout the history of the Gee Automotive Companies has been families serving families. While they have experienced substantial growth, their commitment remains to be a good business that provides great customer experiences, excellent career opportunities, and a positive community impact.
Founded
1983
Company size
1,001-5,000 employees
Industry
Transportation and Logistics
Org type
Privately Held
Headquarters
Liberty Lake, Washington
The Gee Automotive Companies began in 1983 when George Gee opened a Pontiac dealership in Spokane, Washington, which quickly became the largest in the state. In 1991, the company added GMC to its offerings, and in 2000, it relocated to new facilities in Liberty Lake, WA.
In 2003, Ryan Gee became President and CEO, building on his parents' legacy by expanding the company to include Buick, Porsche of Spokane, Kia in Spokane and Coeur d'Alene, and Cadillac in Coeur d'Alene. Ryan focused on cultivating talent within the organization, bringing on skilled managers such as Jeff Jackson, who became president in 2010 while Ryan remained as CEO and Dealer Principal.
The company has since expanded beyond Spokane, notably acquiring 13 dealerships from the Tonkin Group in Portland in 2017. Currently, Gee Automotive includes Eastside Subaru in Kirkland, WA; South Tacoma Honda in Tacoma, WA; and Gresham Subaru in the Portland, OR area. Under Ryan's leadership, the company now operates 40 dealerships, including the recent additions of Honda World and Olympia Kia Subaru. Additionally, it manages a parts wholesale business, an automotive retail financing arm, an automotive wholesale operation, an off-site sale company, and two Allstate insurance agencies, employing over 2,500 team members focused on exceptional customer service across the Northwest.
The common theme throughout the history of the Gee Automotive Companies has been families serving families. While they have experienced substantial growth, their commitment remains to be a good business that provides great customer experiences, excellent career opportunities, and a positive community impact.
Founded
1983
Company size
1,001-5,000 employees
Industry
Transportation and Logistics
Org type
Privately Held
Headquarters
Liberty Lake, Washington
