Service BDC Representative
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Myers Auto Group
Lakeland, FL, US
Summary
The Service BDC Representative manages customer communications and schedules service appointments to drive department performance. They also follow up on service recommendations and maintain accurate records within the CRM system.
Job Description
Job Details: Job Location: Subaru Buick Cadillac Lakeland - Lakeland, FL, Salary Range: Undisclosed, Job Category: Automotive,
Subaru Buick Cadillac Lakeland is a leading automotive dealership committed to delivering exceptional customer service and vehicle care. We foster a dynamic, team-oriented environment that values professionalism, accountability, and growth. We are currently seeking a motivated and customer-focused Service BDC Representative to join our Service Department.
Qualifications: Position Overview
The Service BDC Representative plays a critical role in driving service department performance by managing customer communications, scheduling service appointments, and supporting customer retention efforts. This role serves as a key link between our customers and service team, helping ensure a positive and efficient service experience.
Key Responsibilities
Proactively contact existing and prospective customers via phone, email, text, and CRM systems to schedule service appointments
Respond promptly and professionally to inbound service inquiries
Follow up on declined service recommendations and missed appointments
Maintain accurate and detailed records of all customer interactions in the CRM
Collaborate with Service Advisors and management to optimize scheduling and customer experience
Support service marketing initiatives, appointment reminders, and customer satisfaction follow-ups
Meet or exceed daily and monthly contact and appointment performance goals
Qualifications
Prior experience in customer service, sales, or call center environment (automotive experience preferred)
Strong verbal and written communication skills
Highly organized with the ability to multitask in a fast-paced environment
Proficient with CRM systems and Microsoft Office
Positive, energetic, and customer-first attitude
Bilingual skills are a plus
Pre-Employment Requirements
Employment is contingent upon successful completion of a background check
Pre-employment drug screening is required
What We Offer
Competitive compensation with performance-based incentives
Medical, dental, and vision insurance
401(k) retirement plan
Paid time off and paid holidays
Ongoing training and career advancement opportunities
Supportive, team-oriented work environment
We are a Drug-Free Workplace (DFWP) and an Equal Opportunity Employer (EOE).
