Service BDC Jeff Wyler Toyota of Clarksville, IN

Job DetailsJob Location: 31-Clarksville Toyota - Clarksville, IN 47129Jeff Wyler Toyota of Clarksville is "Now Hiring" a BDC Agent!

Join One of the Region's Premier Automotive Teams

Jeff Wyler Toyota of Clarksville is seeking a motivated, customer-focused Service Business Development Center (BDC) Representative to join our growing team. If you thrive in a fast-paced environment, enjoy building relationships, and are driven by performance, this is an outstanding opportunity to build a rewarding career with one of the most respected automotive groups in the Midwest.

As a Service BDC Representative, you will be the first point of contact for our service customers, helping deliver an exceptional ownership experience by scheduling appointments, responding to customer inquiries, following up on service recommendations, and supporting customer retention efforts.

What You'll Do

Handle inbound and outbound phone calls, text messages, emails, and online service inquiries professionally and promptly.
Schedule, confirm, and manage service appointments while maximizing shop capacity and technician productivity.
Follow up with customers regarding declined services, overdue maintenance, recalls, and manufacturer service campaigns.
Utilize CRM and dealership software to document customer interactions accurately.
Contact customers after service visits to ensure complete satisfaction and resolve concerns when appropriate.
Assist in maintaining customer retention through consistent communication and relationship building.
Work closely with Service Advisors, Service Managers, and Parts personnel to ensure a seamless customer experience.
Meet and exceed daily, weekly, and monthly performance goals for appointments, show rates, and customer satisfaction.
Maintain a positive, professional attitude while representing the Jeff Wyler brand.

If you're passionate about customer service, enjoy helping people, and want to grow your career with one of the area's leading automotive dealerships, we'd love to meet you.

Jeff Wyler Toyota of Clarksville is an Equal Opportunity Employer committed to creating an inclusive workplace where every team member can succeed.

 
QualificationsQualifications

Previous BDC, customer service, call center, hospitality, or automotive experience preferred.
Strong communication skills with a confident and friendly phone presence.
Excellent organizational and time management abilities.
Ability to multitask in a fast-paced environment.
Comfortable using CRM systems, scheduling software, and Microsoft Office.
Positive attitude with a strong work ethic and desire to succeed.
High school diploma or equivalent required.
Automotive dealership experience is a plus but not required—we provide comprehensive training for the right candidate.