Service Auditor

Service Auditor

The responsibility of the Quality Assurance Auditor is to assess hospitality
and service engagement as it relates to the resident, guest and client
experience. The Quality Assurance Auditor performs his or her duties secretly
and from the guest or prospective resident perspective.

The Quality Assurance Auditor possesses a thorough
understanding of the service engagement expectations set forth by our company
and our clients. Quality Assurance Auditors must have knowledge of quality
control procedures and the ability to assess whether or not associates perform
and deliver the experience as identified by our audit criteria. They are able
to effectively manage working time and possess a thoroughly developed
analytical skill set. They must also be able to coordinate auditing teams across
all three shifts of operations and ensure proper communication with executive
leadership. Quality Assurance Auditors may be required to travel extensively to
audit all associates and operations.

The educational and training requirements:

Quality Assurance Auditors are required to understand
hospitality-centric operations typically experienced at hotels, resorts or
luxury residential communities. The Quality Assurance Auditor assesses a wide
variety of hospitality quality control standards. Therefore, three to five
years of hotel, resort or related experience is preferred.

Quality Assurance Auditor Tasks & Requirements

• Travel
  to and from assigned communities.
• Ability
  to conduct duties discreetly and impartially.
• Remaining
  discreet while you pose as a regular guest or a prospective resident.
• Interact
  with associates over the phone and in person to gauge service experiences
  and behaviors as indicated by but not limited to the audit criteria.
• Flexible
  disposition.
• Organizational
  and time management skills.
• Inspect
  the lobby/concierge environment to detect possible concerns and areas for
  improvement.
• Complete
  and submit an audit report detailing the experience after each visit.
• Highly
  energetic, honest, and motivated.
• Excellent
  communication and interpersonal skills
• Ability
  to work independently, without supervision.
• Result-oriented,
  with an engaging personality and a passion for luxury hospitality service
  and experiences.
• Being
  proactive and able to handle various assignments.
• Analytical
  skills: Analyzing notes and documentation taken during the assessment in
  order to write an objective report.
• Great
  attention to detail: Being able to inspect the quality of customer service
  provided.
• Own,
  possess or have consistent access to reliable transportation