Service Advisor - Fowler Ford
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Fowler Automotive
Tulsa, OK, US
Summary
The Service Advisor acts as a liaison between customers and technicians, ensuring clear communication regarding repair needs and vehicle status. They are responsible for providing accurate cost estimates, upselling services, and maintaining high customer satisfaction scores.
Job Description
Job DetailsJob Location: Fowler Ford - Tulsa, OK 74145Automotive Service Advisor – Fowler Ford
If you can make customers feel welcome and confident that their needs are being met, then Fowler Ford may be your next career home. We need more than a Service Advisor; we need an expert in customer service—someone who is equally as comfortable greeting customers as they are scheduling appointments and acting as a liaison between our customers and our service technicians.
Job Responsibilities
Attitude is everything—greet service department customers promptly and courteously
Listen to each customer and clearly articulate repair needs to techs
Upsell recommended/additional services using low-pressure, high-integrity methods
Provide accurate estimates of repair/maintenance costs
Adherence to dealership policy on customer vehicle care and operation
Follow up on each repair and keep customers informed of progress
Inspect repair quality and ensure that all work is complete
Notify customers when vehicles are ready for pick up
Review and explain repairs and associated costs with customers; and perform an active delivery
Handle minor customer concerns and complaints
Keep Service Manager informed of all problems and potential problems
Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
Requirements
Valid Driver's License and MVR acceptable to our Insurance Carrier
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Compensation
Compensation is based on experience and is highly competitive in the marketplace.
What We Offer
Perks & Benefits
Fowler offers medical, vision, dental, life, & disability insurances. Fowler has a 401K employer matching plan, Paid Time Off, Volunteer Paid Time Off, Paid Holidays & Parental Leave. Fowler also offers its employees access to an employee assistance program. Fowler offers job specific education to include student sponsorships, internships, manufacturer and dealership training with Graduate & Tool Incentive programs.
The Fowler Standard – This is what drives us. being friendly, helpful, honest and fair
The mission of Fowler is to grow our business by earning the respect, trust and loyalty of our customers through our employees.
Fowler’s vision is to be the dealer of choice in the communities we serve. We will do this by providing exceptional products, services, and superior customer service.
Our dedication to the development and advancement of our people, technology and systems will help us get there together.
Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate employees on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.
Qualifications
The Fowler organization comprises a corporate office, auto detail and accessory shop, and nine automobile dealerships across Oklahoma and Colorado. With almost 700 employees operating franchises for Toyota, Honda, Volkswagen, Ford, Chevrolet, Chrysler, Dodge, Jeep, and Ram, Fowler's success can be traced back to 1973 when purchasing the first auto dealership in downtown Norman, Oklahoma. Still, the legacy of Fowler began years before that with a boy named Billy.
Born in Waxahachie, Texas, on February 22, 1931, Billy was one of three children born to Willie and Loraine Fowler. Growing up, Billy learned his work ethic young. At age ten, he worked beside his father in the cotton fields before his family moved to Corsicana, Texas, in 1942, after the invasion of Pearl Harbor. At age eleven, he secured a job at a local supermarket working from 4-8 pm after school and 7-10a on Saturdays. Billy had this job through high school, and it promised him a bright future. However, what Billy's employers saw in him would prove to be the very drive and determination that would keep pushing him forward to pursue more ambitious dreams.
In 1957, Billy entered the car business as a salesperson in Dallas, Texas. Before long, he set his sights on owning his first dealership. His enthusiasm for a ripe and growing industry helped to establish Billy in the marketplace, and, in 1965, he moved his family to Oklahoma to take a sales management position. In 1973, Billy's dreams began taking shape. After securing a loan from his banker brother-in-law, and positioning himself as a Toyota Automobile Dealer, Billy purchased a Toyota dealership in downtown Norman. He operated the Toyota franchise in 4 locations before building its current site on Interstate 35 in July of 1981.
Over the years, Billy developed several business enterprises, which kept him very busy. As an active member and humanitarian, Billy had served on several boards and held many leadership roles in the community.
Founded
1973
Company size
501-1,000 employees
Industry
Motor Vehicle Manufacturing
Org type
Privately Held
Headquarters
Norman, Oklahoma
The Fowler organization comprises a corporate office, auto detail and accessory shop, and nine automobile dealerships across Oklahoma and Colorado. With almost 700 employees operating franchises for Toyota, Honda, Volkswagen, Ford, Chevrolet, Chrysler, Dodge, Jeep, and Ram, Fowler's success can be traced back to 1973 when purchasing the first auto dealership in downtown Norman, Oklahoma. Still, the legacy of Fowler began years before that with a boy named Billy.
Born in Waxahachie, Texas, on February 22, 1931, Billy was one of three children born to Willie and Loraine Fowler. Growing up, Billy learned his work ethic young. At age ten, he worked beside his father in the cotton fields before his family moved to Corsicana, Texas, in 1942, after the invasion of Pearl Harbor. At age eleven, he secured a job at a local supermarket working from 4-8 pm after school and 7-10a on Saturdays. Billy had this job through high school, and it promised him a bright future. However, what Billy's employers saw in him would prove to be the very drive and determination that would keep pushing him forward to pursue more ambitious dreams.
In 1957, Billy entered the car business as a salesperson in Dallas, Texas. Before long, he set his sights on owning his first dealership. His enthusiasm for a ripe and growing industry helped to establish Billy in the marketplace, and, in 1965, he moved his family to Oklahoma to take a sales management position. In 1973, Billy's dreams began taking shape. After securing a loan from his banker brother-in-law, and positioning himself as a Toyota Automobile Dealer, Billy purchased a Toyota dealership in downtown Norman. He operated the Toyota franchise in 4 locations before building its current site on Interstate 35 in July of 1981.
Over the years, Billy developed several business enterprises, which kept him very busy. As an active member and humanitarian, Billy had served on several boards and held many leadership roles in the community.
Founded
1973
Company size
501-1,000 employees
Industry
Motor Vehicle Manufacturing
Org type
Privately Held
Headquarters
Norman, Oklahoma
