Service Advisor

Job Details: Job Location: Phoenix - Chandler, AZ, Salary Range: $24.00 - $35.00Hourly, Position Title: Service Advisor 

Reporting to: Service Manager 

Department: Service  

Central Power Systems & Services is a privately held company with deep roots going back to 1954.  Our Mission Statement is forging long-lasting partnerships by providing first-class customer support.  We live that statement every single day. We are looking for a Service Advisor to help support that mission.  

JOB SUMMARY                                        

The service advisor is expected to be a Liaison between the Service Department and their Customers. The Service Advisor is expected to take ownership of all Repair Orders (Customers) that they open as well as support all other Repair Orders (Customers) as needed until the time they are completed and closed.  Compensation includes a competitive, team-based incentive plan based on department performance! 

RESPONSIBILITIES 

Greet customer, establish rapport and gather repair issue information 

Communicate intake of repair orders to the Foreman 

Create and present Customer(s) with Estimate(s) and or Repair Plans 

Maintain communication with Technician, Foreman and Customer to ensure timely repair completion and customer satisfaction 

Collaborate with Parts Dept. to ensure timely ordering and prevent delays 

Identify, manage and process Warranty Repairs, working with Warranty team for compliant documentation 

Update Customers on status throughout repair process 

Meet or exceed service upselling goals 

Customer Pick-up 

Process customer invoicing and payments 

Adhere to all safety policies and maintain safe environment for customers and employees 

Other duties as assigned 

Great Benefits 

Competitive Salary 

Tool Programs available for entry level technicians 

Health Benefits including Medical, Dental, Vision and Life insurance 

401(k) with a company match 

Paid Time Off + 7 Company Paid Holidays 

Productive Work Environment with opportunity for internal growth 

Qualifications: QUALIFICATIONS                          

High school diploma required, technical education in Automotive, Diesel or related field a plus 

Experience in a shop environment, heavy-duty diesel shop experience preferred 

Excede software experience preferred 

2+ years sales experience, specifically upselling service 

3+ years experience and industry knowledge preferred 

Strong written and verbal communication skills 

WORK CONDITIONS  

 Physical Demands/Work Environment:   

This position regularly requires walking, standing, sitting, stooping, bending, kneeling and climbing stairs.  It also often requires pushing, pulling, twisting, lifting 50+ lbs. and working in a variety of weather conditions and noise levels.  This list is not meant to cover every possible scenario but simply provide an outline.  Employees may be assigned other tasks as needed.  

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Candidates must be legally authorized to work in the United States. Employment eligibility will be verified at the time of hire. 

CPS&S is a smoke-free and drug-free work environment.  Employment offers are contingent upon successful completion of a background check and drug screen (including THC).